Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329571 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 6, 2026 → Jan 7, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 7)
✓ SLA Met (22d early)
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
1.9 days Total Age
⏱️
1.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 6, 2026
Visit 2 Jan 7, 2026

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.7 days stuck in "Assigned"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.6.26 CNL 1.7.26 PM
🔍 Technician Findings
PM due
⚠️ Problem Description
Joe Evans: JAN PM
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 6, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 6, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⏳ 2.0 business days
✔️
▶
3 Status: Completed Jan 7, 2:01 PM
Status: Completed → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.5
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Jan 8, 11:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 32m
📨
▶
2 Status: Invoice Pending Jan 8, 1:13 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250802

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 6, 11:59 AM
Invoice #
SM-250802

Work Details (2)

Name Type Status Qty Amount Date
WL-03056340 Labor Open 1 $0.00 Jan 7, 2:03 PM
WL-03056341 Labor Open 0.5 $0.00 Jan 7, 2:03 PM

Details