Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329572 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 6, 2026 → Jan 6, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (23d early)
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.6d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
1.1 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 128 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM due
⚠️ Problem Description
Joe Evans: JAN PM
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 6, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 6, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⏱️
▶
2 2x Labor Added Jan 6, 3:43 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 2h 34m
⏱️
▶
2 Labor Added Jan 6, 8:21 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 4h 38m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 1:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 21m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 59m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250715

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 6, 11:59 AM
Invoice #
SM-250715

Work Details (3)

Name Type Status Qty Amount Date
WL-03055105 Labor Open 0.5 $0.00 Jan 6, 3:43 PM
WL-03055106 Labor Open 0.5 $0.00 Jan 6, 3:43 PM
WL-03055579 Labor Open 0.8 $0.00 Jan 6, 8:21 PM

Details