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Detailed work order timeline, KPIs, and analysis

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WO-01329580 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 6, 2026 → Feb 9, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 13, 2026
🕐 Clock stopped: Completed (Feb 9)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed (13d late)
Material Management 10.5d
Coordinators 15.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Material Management
10.5 days
Over SLA
Coordinators
15.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Feb 9, 2026 (26 days late)
📅
24.8 days Total Age
⏱️
13.6d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
24.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 13.6 days stuck in "Assigned"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
15.3d / 0.5d SLA
Canceled
0.5d
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
10.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/23/26 BA - PO 4010573600HTM attached - $811.55

1.8.26 PO received


🔧 Work Performed
Replaced the CPR isolator and fowler motor assembly. Adjusted knee Gatch limit switch. Tested and returned to service
🔍 Technician Findings
Fowler assembly issues/ needs CPR Isolator and possible fowler motor assembly.
⚠️ Problem Description
fowler assembly issues/ needs CPR Isolator and possible fowler motor assembly.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 6, 12:43 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🚫
Status: Canceled by Brandi Alvarez Jan 7, 10:20 AM
From: Assigned
To: Canceled
Duration in Previous: 21h 36m
📅
Status: Ready for Scheduling by Jennifer Johnson Jan 7, 2:26 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 4h 6m
📦
▶
2 Parts Requested Jan 7, 3:05 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 39m
🚨 11.0 business days
👷
▶
2 Technician Assigned Jan 21, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Awaiting Parts
To: Assigned
Duration in Previous: 13d 23h
⚠️ 5.0 business days
🔩
3x Parts Added Jan 27, 11:40 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 10.0 business days
⏱️
▶
3 2x Labor Added Feb 9, 11:31 AM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 18d 21h
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 12, 10:56 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 13, 11:31 PM
Invoice Number: SM-253693

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Awaiting Parts
Duration: 10.5 business days (threshold: 3.0 business days)
Exceeded by 7.5 business days
Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📦
Parts Order 00087799
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 6, 12:43 PM
Invoice #
SM-253693

Work Details (5)

Name Type Status Qty Amount Date
WL-03079821 Parts Open 1 $457.63 Jan 27, 11:40 AM
WL-03079822 Parts Open 1 $10.78 Jan 27, 11:40 AM
WL-03079823 Expenses Open 1 $0.00 Jan 27, 11:40 AM
WL-03097557 Labor Open 0.5 $0.00 Feb 9, 11:31 AM
WL-03097558 Labor Open 2 $190.00 Feb 9, 11:31 AM

Details