3 business days from creation · Target: Jan 9, 2026
✗ SLA Missed (45 biz days late)
Active: 48 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
47d
▶ Clock Running
Status: Assigned
Jan 7 → Mar 17, 2026
47 business days (counted)
Running total: 48 of 3 biz days used
Created: Jan 6, 2026Canceled: Mar 17, 2026
Business Days Used48 / 3
03d budget+45d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 6
Created
▶ Running
0
0 / 3
Jan 6 → Jan 7
Ready for Scheduling
▶ Running
1
1 / 3
Jan 7 → Mar 17
Assigned
▶ Running
47
48 / 3
Dispatch0.5d
Coordinators49.2d
✗ SLA Missed
Dispatch
0.5 days
Over SLA
Coordinators
49.2 days
Over SLA
Created: Jan 6, 2026
Due: Jan 9, 2026
Completed: Mar 17, 2026 (66 days late)
📅
48.8 daysTotal Age
⏱️
48.0d in AssignedLongest Stage
🔄
3 transitionsStatus Changes
⚠️
47.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Canceled • 222 days old
🚨
Primary Delay48.0 days stuck in "Assigned"
⏱️
Total Delay47.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
48.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/6/26 RBerry- Sent teams message stating: David Carvalho Michael Burris You two may have already figured this out but if you haven't WO-01329586 is the WO related to the Burton WO at VAMC in Minneapolis. I believe this is the one that you were talking about that needs to go to Chris Ables? If so, Michael Burris the one that you had on Omar can stay on Omar and be scheduled. I will let David Carvalho Confirm.
⚠️Problem Description
AIM LED Lights are drifting. Repair and determine if lights are drifting due to arm issue or installation issue
Burton is reporting this is an installation issue. Prior work orders suspect the internal weight and balancing mechanisms inside the gimbal.
Follow up work order to previous visit
Feb 24, 2026 10:08am
@Christopher Ables can you please close this WO as Burton has confirmed the issue was with installation. Please close so we can bill them
Timeline
📋
Work Order Created Jan 6, 12:58 PM
Work Order:WO-01329586
Type:Repair
Priority:P3
📅
Status: Ready for Scheduling by Jennifer JohnsonJan 6, 5:19 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:4h 21m
👷
▶
2
Technician Assigned Jan 7, 10:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 55m
🚨48.0 business days
🚫
Status: Canceled by David CarvalhoMar 17, 3:27 PM
From:Assigned
To:Canceled
Duration in Previous:69d 4h
Bottlenecks
Entered
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Assigned
Duration: 48.0 business days (threshold: 4.0 business hours)