Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329590 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 6, 2026 → Jan 6, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 6)
✓ SLA Met (23d early)
Dispatch 0.0d
Coordinators 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
0.5 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.07 ohms 097-184uA
🔍 Technician Findings
0.07 ohms 097-184uA
⚠️ Problem Description
PM WO request Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Jan 6, 1:38 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⏱️
▶
2 2x Labor Added Jan 6, 5:48 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 6m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 3:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 38m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14m, 0m
🚨 28.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 6, 1:38 PM
Invoice #
SM-250715

Work Details (2)

Name Type Status Qty Amount Date
WL-03055339 Labor Open 1 $0.00 Jan 6, 5:48 PM
WL-03055340 Labor Open 0.75 $0.00 Jan 6, 5:48 PM

Details