Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329601 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Renova Technology, Inc. — 1425 Oakbrook Drive Suite 600, Norcross GA, 30093

Jan 6, 2026 → May 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 31 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 16, 2026
7 business days (not counted)
25d
▶ Clock Running
Status: Assigned
Jan 16 → Feb 24, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 26 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Feb 24 → May 8, 2026
53 business days (not counted)
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 16, 2026
5 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026 Completed: May 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 16 Ready for Release ⏸ Paused 7 —
Jan 16 → Feb 24 Assigned ▶ Running 25 26
Feb 24 → Feb 24 Entered ▶ Running 0 26
Feb 24 → May 8 Ready for Release ⏸ Paused 53 —
May 8 → May 8 Assigned ▶ Running 0 26
May 8 → May 16 Scheduled ▶ Running 5 31
Holding 62.6d (excluded)
Coordinators 30.6d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
62.6 days
Coordinators
30.6 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 16, 2026 (229 days early)
📅
91.6 days Total Age
⏱️
53.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
28.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Release"
⏱️
Total Delay 28.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
61.0d
Assigned
25.3d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329601
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 8.0 business days
👷
▶
2 Status: Assigned Jan 16, 4:29 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Cynthia G Deville
🚨 25.9 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 39d 2h, 0m
🚨 53.6 business days
👷
▶
3 Status: Assigned May 8, 5:23 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-15T13:00:00.000+0000
⚠️ 5.8 business days
⏱️
▶
2 4x Labor Added May 15, 10:55 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 5h, 0m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw May 18, 1:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
Status: Invoice Pending by Hannah Shaw May 18, 3:07 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 32m, 0m
🚨 20.0 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-262309

Bottlenecks

Assigned
Duration: 25.3 business days (threshold: 4.0 business hours)
Exceeded by 24.8 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
May 15, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-262309

Work Details (4)

Name Type Status Qty Amount Date
WL-03228746 Labor Open 0.5 $0.00 May 15, 10:55 PM
WL-03228747 Labor Open 1 $0.00 May 15, 10:55 PM
WL-03228748 Expenses Open 1 $0.00 May 15, 10:55 PM
WL-03228749 Travel Open 11 $0.00 May 15, 10:55 PM

Details