Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329603 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 2100 — 1311 Fork Shoals Rd, Greenville SC, 29605

Jan 6, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 69 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 16 Ready for Release ⏸ Paused 69 —
Apr 16 → Apr 16 Assigned ▶ Running 0 1
Apr 16 → Apr 20 Scheduled ▶ Running 2 3
Apr 20 → Apr 20 Tech On Site ▶ Running 0 3
Holding 71.6d (excluded)
Coordinators 2.4d
Field Work 1.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
71.6 days
Coordinators
2.4 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
73.6 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
70.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4/20/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
4/20/26 PC- PM Technician Findings upon arrival: Found unit fully function. Actions Taken/Work Performed: Completed Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329603
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 70.0 business days
👷
▶
2 Technician Assigned Apr 16, 4:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 99d 5h
📅
▶
2 Dispatch Scheduled Apr 16, 4:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 5m
⏳ 2.9 business days
🔧
Status: Tech On Site by Praelow Cameron Apr 20, 2:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 21h
✔️
Status: Completed by Praelow Cameron Apr 20, 6:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 48m
⏱️
5x Labor Added Apr 20, 9:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 1.75, 101
🏁
Status: Closed by Praelow Cameron Apr 21, 8:14 PM
From: Completed
To: Closed
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Hannah Shaw Apr 22, 5:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 49m
📨
▶
2 Status: Invoice Pending Apr 22, 5:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Apr 26, 8:23 PM
Invoice Number: SM-259890

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Apr 20, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259890

Work Details (5)

Name Type Status Qty Amount Date
WL-03193603 Labor Open 0.5 $0.00 Apr 20, 9:14 PM
WL-03193604 Labor Open 1 $0.00 Apr 20, 9:14 PM
WL-03193605 Labor Open 1.75 $0.00 Apr 20, 9:14 PM
WL-03193606 Travel Open 5 $0.00 Apr 20, 9:14 PM
WL-03193607 Travel Open 101 $0.00 Apr 20, 9:14 PM

Details