Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329607 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 2034 — 3213 W Hwy 390, Panama City FL, 32405

Jan 6, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 16, 2026
46 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 24, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 16 Ready for Release ⏸ Paused 46 —
Mar 16 → Mar 16 Assigned ▶ Running 0 1
Mar 16 → Mar 24 Scheduled ▶ Running 6 7
Mar 24 → Mar 24 Tech On Site ▶ Running 0 7
Holding 48.6d (excluded)
Coordinators 6.7d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
48.6 days
Coordinators
6.7 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 24, 2026 (282 days early)
📅
53.6 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
47.0d
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed p.m. service
🔍 Technician Findings
Kiosk is operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329607
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 47.0 business days
👷
▶
3 Technician Assigned Mar 16, 2:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 68d 3h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-24T15:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Mar 24, 11:05 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Craig Walker
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 20h
⏱️
▶
2 Labor Added Mar 24, 11:26 AM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Craig Walker Mar 24, 11:35 AM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 12:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Mar 27, 1:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 56m, 0m
🧾
Invoice Created Mar 28, 9:13 AM
Invoice Number: SM-257701

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
Mar 24, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-257701

Work Details (3)

Name Type Status Qty Amount Date
WL-03156696 Labor Open 3 $0.00 Mar 24, 11:05 AM
WL-03156697 Travel Open 85 $0.00 Mar 24, 11:05 AM
WL-03156730 Labor Open 0.75 $0.00 Mar 24, 11:26 AM

Details