Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329610 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1768 — 1060 Braselton Village Pkwy, Braselton GA, 30517

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 8 biz days
Paused: 193 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 10, 2026
127 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 14, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jul 14 → Sep 2, 2026
36 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 9, 2026
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 10, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Sep 10 → Sep 10, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Sep 10 → Oct 23, 2026
30 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 10 Ready for Release ⏸ Paused 127 —
Jul 10 → Jul 14 Scheduled ▶ Running 2 3
Jul 14 → Jul 14 Entered ▶ Running 0 3
Jul 14 → Sep 2 Ready for Release ⏸ Paused 36 —
Sep 2 → Sep 9 Ready for Scheduling ▶ Running 4 7
Sep 9 → Sep 9 Assigned ▶ Running 0 7
Sep 9 → Sep 10 Scheduled ▶ Running 1 8
Sep 10 → Sep 10 Entered ▶ Running 0 8
Sep 10 → Oct 23 Ready for Release ⏸ Paused 30 —
Holding 166.1d (excluded)
Coordinators 9.0d
On Track
Holding (excluded from total)
166.1 days
Coordinators
9.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (69 days left)
📅
201.6 days Total Age
⏱️
128.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 289 days old
🚨
Primary Delay 128.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
164.5d
Scheduled
4.2d / 2.0d SLA
Ready for Scheduling
4.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/26- BBaggett- Clearing tech name and placing into RFR. Due to tech covering emsar u course.



Bbaggett: 7/14/26- Clearing tech name and placing into RFR. Due to tech covering repairs.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329610
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 128.0 business days
👷
▶
3 Technician Assigned Jul 10, 4:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-14T18:30:00.000+0000, 2026-07-14T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 184d 5h
⏳ 2.9 business days
📅
▶
2 Dispatch Scheduled Jul 14, 3:21 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-07-17T19:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 14, 3:51 PM
Scheduled For: 2026-07-17T20:30:00.000+0000, 2026-07-17T21:00:00.000+0000
🆕
Status: Entered by Brittany Baggett Jul 14, 3:57 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 23h, 0m
🚨 37.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 49d 22h
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Sep 9, 1:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 23h, 0m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-09-10T16:45:00.000+0000
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-09-10T17:30:00.000+0000, 2026-09-10T18:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Brittany Baggett Sep 10, 2:06 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 0h, 0m

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business hours
Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details