Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329612 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1295 — 2871 Clayton Crossing Way, Oviedo FL, 32765

Jan 6, 2026 → Jul 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 8, 2026
125 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 8 Ready for Release ⏸ Paused 125 —
Jul 8 → Jul 9 Scheduled ▶ Running 1 2
Jul 9 → Jul 9 Tech Off Site ▶ Running 0 2
Jul 9 → Jul 9 Tech On Site ▶ Running 0 2
Holding 127.6d (excluded)
Coordinators 1.9d
Field Work 0.6d
Billing 9.8d
✗ SLA Missed
Holding (excluded from total)
127.6 days
Coordinators
1.9 days
Field Work
0.6 days
Billing
9.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 9, 2026 (175 days early)
📅
127.6 days Total Age
⏱️
126.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay 126.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
126.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
9.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329612
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 126.0 business days
👷
▶
3 Technician Assigned Jul 8, 12:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-09T14:15:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 182d 1h
⏳ 2.0 business days
💵
2x Expenses Added Jul 9, 1:19 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 3
🚗
Status: Tech Off Site by Robert Lewis Jul 9, 1:32 PM
From: Scheduled, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 1d 0h, 0m
✔️
Status: Completed by Robert Lewis Jul 9, 2:43 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 10m
⏱️
▶
2 2x Labor Added Jul 9, 6:39 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 3h 57m
📄
Status: Ready to Bill by Timothy Amburgey Jul 10, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 0m
🚨 10.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jul 9, 10:15 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-268130

Work Details (4)

Name Type Status Qty Amount Date
WL-03288622 Expenses Open 1 $0.00 Jul 9, 1:19 PM
WL-03288624 Travel Open 3 $0.00 Jul 9, 1:19 PM
WL-03289213 Labor Open 0.16666666666667 $0.00 Jul 9, 6:39 PM
WL-03289214 Labor Open 1.1666666666667 $0.00 Jul 9, 6:39 PM

Details