Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 113 biz days
🕐 Clock stopped: Completed (Jun 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸113d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 19, 2026
113 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 23, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026Completed: Jun 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jun 19
Ready for Release
⏸ Paused
113
—
Jun 19 → Jun 23
Scheduled
▶ Running
2
3
Jun 23 → Jun 23
Tech On Site
▶ Running
0
3
Holding115.6d (excluded)
Coordinators2.0d
Field Work0.8d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
115.6 days
Coordinators
2.0 days
Field Work
0.8 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jun 24, 2026 (190 days early)
📅
116.6 daysTotal Age
⏱️
114.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed on schedule
Invoiced • 222 days old
🚨
Primary Delay114.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
114.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed the Higi PM.
🔍Technician Findings
The kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad