Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329632 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Gleaners Warehouse — 3737 Waldemere Ave, Indianapolis IN, 46241

Jan 6, 2026 → Apr 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 22, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 22 Ready for Release ⏸ Paused 73 —
Apr 22 → Apr 22 Assigned ▶ Running 0 1
Apr 22 → Apr 23 Scheduled ▶ Running 1 2
Holding 75.6d (excluded)
Coordinators 1.2d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
75.6 days
Coordinators
1.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 23, 2026 (252 days early)
📅
74.8 days Total Age
⏱️
74.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 222 days old
🚨
Primary Delay 74.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
74.0d
Scheduled
1.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22/2026 CRamen logged vm confirming today PM:"Good morning, Chuck. This is Marie Albert Gleaners Food Bank calling regarding the Hi machine work order number 01329632 for a main Yes, it is okay with me. If you send anybody to do the maintenance work in the machine. Call me back if you have any other questions. Number 317-925-0191 extinction, 101."


4/22/2026 CRamen left a vm for a returned call to schedule PMs for this afternoon or Friday

🔧 Work Performed
PM
🔍 Technician Findings
System online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329632
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 74.0 business days
👷
▶
3 Technician Assigned Apr 22, 11:08 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-22T18:00:00.000+0000
⏱️
▶
2 3x Labor Added Apr 22, 9:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10h 30m
📄
Status: Ready to Bill by Hannah Shaw Apr 23, 1:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 56m
📨
▶
2 Status: Invoice Pending Apr 23, 1:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Apr 27, 6:07 AM
Invoice Number: SM-259945

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Apr 22, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259945

Work Details (3)

Name Type Status Qty Amount Date
WL-03197137 Labor Open 0.66666666666667 $0.00 Apr 22, 9:39 PM
WL-03197138 Labor Open 1.0833333333333 $0.00 Apr 22, 9:39 PM
WL-03197139 Travel Open 30 $0.00 Apr 22, 9:39 PM

Details