Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329633 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 2021 — 9900 Alternate A1A, Palm Beach Gardens FL, 33410

Jan 6, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 12)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed (3d late)
Holding 9.6d (excluded)
Coordinators 18.6d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
9.6 days
Coordinators
18.6 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 12, 2026 (322 days early)
📅
27.2 days Total Age
⏱️
18.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 18.5 days stuck in "Scheduled"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.0d / 0.5d SLA
Scheduled
18.5d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329633
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 16, 4:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 6h
🗓️
▶
2 Status: Scheduled Jan 16, 4:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-22T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 9:18 AM
Scheduled For: 2026-01-30T17:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 2, 9:42 AM
Scheduled For: 2026-02-10T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 5, 3:09 PM
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 6, 5:19 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-11T20:15:00.000+0000
⏳ 3.8 business days
✔️
Status: Completed by Rob Rivera Feb 11, 8:40 PM
From: Scheduled
To: Completed
Duration in Previous: 26d 4h
⏱️
▶
2 5x Labor Added Feb 11, 11:57 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 3h 19m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 15, 11:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Hannah Shaw Feb 15, 11:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 33m
💰
Status: Invoiced by Hannah Shaw Feb 16, 12:03 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
🧾
Invoice Created Feb 16, 8:32 AM
Invoice Number: SM-254042

Bottlenecks

Scheduled
Duration: 18.5 business days (threshold: 2.0 business days)
Exceeded by 16.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 11, 3:15 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-254042

Work Details (5)

Name Type Status Qty Amount Date
WL-03102471 Labor Open 1 $0.00 Feb 11, 11:57 PM
WL-03102472 Travel Open 3 $0.00 Feb 11, 11:57 PM
WL-03102473 Travel Open 46 $0.00 Feb 11, 11:57 PM
WL-03102474 Labor Open 0.5 $0.00 Feb 11, 11:57 PM
WL-03102475 Labor Open 1 $0.00 Feb 11, 11:57 PM

Details