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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329634 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Regal Marine Industries - One Digital — 2300 Jetport Drive, Orlando FL, 32809

Jan 6, 2026 → Mar 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 17, 2026
47 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 24, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 17 Ready for Release ⏸ Paused 47 —
Mar 17 → Mar 17 Ready for Scheduling ▶ Running 0 1
Mar 17 → Mar 17 Assigned ▶ Running 0 1
Mar 17 → Mar 24 Scheduled ▶ Running 5 6
Mar 24 → Mar 24 Tech On Site ▶ Running 0 6
Holding 49.6d (excluded)
Coordinators 5.9d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
49.6 days
Coordinators
5.9 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 24, 2026 (282 days early)
📅
53.6 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Robert Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 20, 2026
Visit 2 Mar 24, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
48.0d
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/20/26 AJinerson - Tech went on-site as scheduled for today, 3/20 but site was already closed. This is in a cafeteria and they close on Fridays at 10:00 a.m. Security guard told tech that they will be open Mon. - Thurs. until around 2pm.

We will need to reschedule a return visit.


3/19/26 AJinerson - Tech would not get on-site until after 5pm, and from previous experience at this location, this unit is located in their cafeteria that closes at 2pm. Tech needs this rescheduled to first stop tomorrow morning to ensure site is open.


3/17/26 AJinerson - Sent chatter to tech regarding the below.


Per Higi, please send tech to site to attempt PM or to obtain a contact for scheduling. Scouting attempt will be treated as T&M unless we are allowed access then PM the unit.

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329634
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 48.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Mar 17, 12:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 1h
👷
▶
2 Status: Assigned Mar 17, 2:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Lewis
📅
▶
2 Dispatch Scheduled Mar 17, 2:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 21m
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 19, 3:43 PM
Scheduled For: 2026-03-20T14:00:00.000+0000, 2026-03-20T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 20, 11:15 AM
Scheduled For: 2026-03-24T13:00:00.000+0000
💵
3x Expenses Added Mar 20, 12:12 PM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 0.5, 19
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Lewis Mar 24, 9:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
✔️
Status: Completed by Robert Lewis Mar 24, 10:40 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 4m
💵
4x Expenses Added Mar 24, 11:44 AM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 0.5, 19
🏁
Status: Closed by Robert Lewis Mar 24, 12:26 PM
From: Completed
To: Closed
Duration in Previous: 1h 46m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 12:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Mar 27, 1:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 47m, 0m
🧾
Invoice Created Mar 27, 6:53 PM
Invoice Number: SM-257701

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Mar 24, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-257701

Work Details (7)

Name Type Status Qty Amount Date
WL-03152964 Expenses Open 1 $0.00 Mar 20, 12:12 PM
WL-03152965 Labor Open 0.5 $0.00 Mar 20, 12:12 PM
WL-03152966 Travel Open 19 $0.00 Mar 20, 12:12 PM
WL-03156751 Expenses Open 1 $0.00 Mar 24, 11:44 AM
WL-03156752 Labor Open 1 $0.00 Mar 24, 11:44 AM
WL-03156753 Labor Open 0.5 $0.00 Mar 24, 11:44 AM
WL-03156754 Travel Open 19 $0.00 Mar 24, 11:44 AM

Details