📍 Chicago Medical Center Office and Lab - Aetna — 2121 W Taylor St, Chicago IL, 60612
Jan 6, 2026 → Mar 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 25, 2026
33 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 13, 2026
9 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 25
Ready for Release
⏸ Paused
33
—
Feb 25 → Mar 2
Ready for Scheduling
▶ Running
3
4
Mar 2 → Mar 2
Assigned
▶ Running
0
4
Mar 2 → Mar 13
Scheduled
▶ Running
9
13
Holding35.6d (excluded)
Coordinators14.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
35.6 days
Coordinators
14.0 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 13, 2026 (293 days early)
📅
46.6 daysTotal Age
⏱️
34.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
11.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay34.0 days stuck in "Ready for Release"
⏱️
Total Delay11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
34.0d
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/2/2026 CRamen Logged email : Fri., 3/6 between 9-11am is good for us. See security guard upon entering the building. They will direct you to our HiGi Blood Pressure Kiosk and answer any questions you may have. The HiGi is located in the 5th floor breakroom. Once you get off the elevator on 5, take 2 lefts. Anthony Jones will be on-site if you need to speak to anyone. See security guard if you need to see Anthony.
2/27/2026 CRamen left a vm for (Shirley Boyd 773-339-1041) a returned call to schedule for Friday 3/13/2026 with tech arrival between 8-10am. Logged email. Placeholder set currently on Brandon
2/26/2026 CRamen left a vm for a returned call to schedule for Friday 3/13/2026 with tech arrival between 8-10am. Brandon in the area but not assigned till schedule is confirmed
2/25/2026 CRamen was given number of 773-339-1041 for Shirley Boyd. Called and left a vm for a returned call to schedule.
01/12/2026 Updated contact info. Please attempt to schedule.
PM completed
unit working as intended other than being offline
unit was connected with ethernet cable to facility jack
contact unavailable to find out where/how unit is connected in facility
reset computer and checked all connections to computer.
unable to establish internet connection
🔍Technician Findings
unit showing offline
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk Hard wired
📧
Email:RE: [External] EMSAR Request for service at Chicago Medical Center Office and Lab - Aetna (Email to schedule service)
Completed Mar 2, 2026
From: Shirley.Boyd@Illinois.gov
To: cramen@emsar.com
Cc: Anthony.Jones2@Illinois.gov
Good morning Charles, Fri., 3/6 between 9-11am is good for us. See security guard upon entering the building. They will direct you to our HiGi Blood Pressure Kiosk and answer any questions you may have. The HiGi is located in the 5th floor breakroom. Once you get off the elevator on 5, take 2 lefts. Anthony Jones will be on-site if you need to speak to anyone. See security guard if you need to see A
📧
Email: EMSAR Request for service at Chicago Medical Center Office and Lab - Aetna (Email to schedule service)
Completed Feb 28, 2026
To: Shirley.Boyd@Illinois.gov; Anthony.Jones2@Illinois.gov
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Chicago Medical Center Office and Lab - Aetna (Email to schedule service)
Body:
Hi ,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Preventative Maintenance on HiGi Blood Pressure Kiosk.
Here’s the location information we have on file:
Location:
Chicago Medical Center Office and Lab - Aetna
2121 W Taylor St
Chi
📋
Outbound to +17733391041
Completed Feb 27, 2026
2/27/2026 CRamen left a vm for (Shirley Boyd 773-339-1041) a returned call to schedule for Friday 3/13/2026 with tech arrival between 8-10am.
📋
Outbound to +13127933176
Completed Feb 27, 2026
📋
Outbound to +17733391041
Completed Feb 26, 2026
2/26/2026 CRamen left a vm for a returned call to schedule for Friday 3/13/2026 with tech arrival between 8-10am.
📋
Outbound to +17733391041
Completed Feb 25, 2026
2/25/2026 CRamen was given number of 773-339-1041 for Shirley Boyd. Called and left a vm for a returned call to schedule.
📋
Outbound to +13127933176
Completed Feb 25, 2026
📅
WO-01329637 - Preventive Maintenance - DD: 12/31/2026 - ZT2776-HW - Chicago - Chicago Medical Center Office and Lab - Aetna
Mar 13, 2026 9:00am – 10:00am
Work Order: WO-01329637
Account: HIGI LLC
Customer Case Number:
Location: Chicago Medical Center Office and Lab - Aetna
Address: 2121 W Taylor St, Chicago, IL 60612
Manufacturer: Higi
Model #: ZT2776-HW
Serial #: CSA-2018106189
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Sch