Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329638 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Joliet Inpatient Treatment Center — 2448 McDonough Street, Joliet IL, 60436

Jan 6, 2026 → Jan 29, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
⏸ 19d excluded (parts wait + holding)
✓ SLA Met
Holding 15.6d (excluded)
Coordinators 2.7d
Field Work 1.4d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
15.6 days
Coordinators
2.7 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 29, 2026 (336 days early)
📅
17.3 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
14.0d
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 VNyathi - I did not initially have the required site clearance; access was granted after an extended waiting period. For future visits, prior site clearance is required, and the site must be notified a minimum of 72 hours in advance of scheduling. The correct site contacts are as follows: : kristina.gardner@illinois.gov and mercy.kolenchery@illinois.gov


1/26/2026 CRamen spoke to Elizabeth and scheduled for Wednesday 1/28/2026 with tech arrival between 10-12


1/26/2026 Recent repair was performed by Alan Page however PM was not performed as PM WO had been CX secondary to inability to contact. Please complete 2026 PM. If clearance is required for this site, send Alan Page.

🔧 Work Performed
PM
🔍 Technician Findings
System online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329638
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 14.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Jan 26, 1:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 3h
👷
▶
3 Technician Assigned Jan 26, 4:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 14m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-28T15:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Vincent Nyathi Jan 28, 12:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
4x Labor Added Jan 29, 12:10 AM
Type: Labor, Travel
Status: Open
Qty: 1.3333333333333, 0.91666666666667, 0.75
💵
▶
2 Expenses Added Jan 29, 12:23 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 28m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 4:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 12m
📨
▶
2 Status: Invoice Pending Jan 29, 4:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Feb 1, 10:21 PM
Invoice Number: SM-252545

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.0 business hours
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Jan 28, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-252545

Work Details (5)

Name Type Status Qty Amount Date
WL-03082917 Labor Open 1.3333333333333 $0.00 Jan 29, 12:10 AM
WL-03082918 Labor Open 0.91666666666667 $0.00 Jan 29, 12:10 AM
WL-03082919 Labor Open 0.75 $0.00 Jan 29, 12:10 AM
WL-03082920 Travel Open 33 $0.00 Jan 29, 12:10 AM
WL-03082928 Expenses Open 1 $0.00 Jan 29, 12:23 AM

Details