Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329639 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Waukegan Public Library — 128 N County St., Waukegan IL, 60085

Jan 6, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 15, 2026
68 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 23, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 15 Ready for Release ⏸ Paused 68 —
Apr 15 → Apr 15 Assigned ▶ Running 0 1
Apr 15 → Apr 23 Scheduled ▶ Running 6 7
Apr 23 → Apr 23 Tech On Site ▶ Running 0 7
Holding 70.6d (excluded)
Coordinators 7.0d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
70.6 days
Coordinators
7.0 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
75.6 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
69.0d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech performed a PM on the kiosk. After performing a PM on kiosk, tech function tested the unit and everything was found to be in working order. Tech let the librarian know that the kiosk was ready for use again.
🔍 Technician Findings
Tech arrived on site and was told to perform a PM on the kiosk. Tech checked in the the librarian. Kiosk was found to be on and in working order and tech saw that all the lights were working on the seat and on the side. Both screens were on and working also.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329639
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 69.0 business days
👷
▶
3 Technician Assigned Apr 15, 10:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 97d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-23T20:30:00.000+0000
⚠️ 7.0 business days
🚗
Travel Added Apr 23, 1:55 PM
Type: Travel
Status: Open
Qty: 95
⏱️
2x Labor Added Apr 23, 2:02 PM
Type: Labor
Status: Open
Qty: 1, 2.5
🔧
Status: Tech On Site by Andrew Przybyla Apr 23, 3:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 5h
✔️
Status: Completed by Andrew Przybyla Apr 23, 4:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 33m
🏁
Status: Closed by Andrew Przybyla Apr 23, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 3h 29m
📄
Status: Ready to Bill by Hannah Shaw Apr 24, 4:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 15m
📨
▶
2 Status: Invoice Pending Apr 24, 4:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260163

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Apr 23, 4:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260163

Work Details (3)

Name Type Status Qty Amount Date
WL-03198013 Travel Open 95 $0.00 Apr 23, 1:55 PM
WL-03198026 Labor Open 1 $0.00 Apr 23, 2:02 PM
WL-03198027 Labor Open 2.5 $0.00 Apr 23, 2:02 PM

Details