Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329642 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Higi Chicago Office, 1st Station directly in front of Chicago Client Room 1 — 20 N Wacker Dr, Ste 1642, Chicago IL, 60606

Jan 6, 2026 → Sep 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 166 biz days
🕐 Clock stopped: Canceled (Sep 3, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 3, 2026
166 business days (not counted)
Created: Jan 6, 2026 Canceled: Sep 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 3 Ready for Release ⏸ Paused 166 —
Holding 168.6d (excluded)
✗ SLA Missed
Holding (excluded from total)
168.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 3, 2026 (119 days early)
📅
167.6 days Total Age
⏱️
167.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Canceled • 289 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
167.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
090326 NFLOYD: CXLD - No PM needed for Higi office stations

9/3/26 RBerry- Chattered: @Nicole Floyd​ Should we have a PM open for this site? I see that we have canceled years prior with this being the Higi Chicago office. Please advise. @Chris Bakkemo​ 

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329642
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 167.0 business days
🚫
Status: Canceled by Nicole Floyd Sep 3, 10:35 AM
From: Ready for Release
To: Canceled
Duration in Previous: 238d 23h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details