Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329643 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Collins Areospace HQ — 1 Hamilton Road, Windsor Locks CT, 06096

Jan 6, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 17, 2026
47 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 30, 2026
9 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 17 Ready for Release ⏸ Paused 47 —
Mar 17 → Mar 17 Ready for Scheduling ▶ Running 0 1
Mar 17 → Mar 17 Assigned ▶ Running 0 1
Mar 17 → Mar 17 On Hold ▶ Running 0 1
Mar 17 → Mar 17 Assigned ▶ Running 0 1
Mar 17 → Mar 30 Scheduled ▶ Running 9 10
Holding 49.7d (excluded)
Coordinators 9.9d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
49.7 days
Coordinators
9.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 30, 2026 (245 days early)
📅
80.6 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.7d
Ready for Release
48.0d
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/24 attempt at security gate

03/30/2026 Tech attempted to obtain info at site entrance

3/17 KSmith -- Nonworking phone number.

Per Higi, please send tech to site to attempt PM or to obtain a contact for scheduling. Scouting attempt will be treated as T&M unless we are allowed access then PM the unit. Paired with WO-01329649

🔧 Work Performed
Arrived onsite and had to speak to security trying to get a possible POC for this site. Unfortunately he was unable to provide any information on anyone that works in the building. This is a secured facility. Background check and yearly safety test is required before entry. Was unable to get any kind of info for a POC
🔍 Technician Findings
Arrived onsite and had to speak to security trying to get a possible POC for this site. Unfortunately he was unable to provide any information on anyone that works in the building. This is a secured facility. Background check and yearly safety test is required before entry. Was unable to get any kind of info for a POC
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329643
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 48.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Mar 17, 12:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 1h
👷
▶
3 Technician Assigned Mar 17, 2:59 PM
Technician Assigned → Status: Assigned → Status: On Hold
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 33m
⏸️
Status: On Hold by Kourtney Smith
From: Assigned
To: On Hold
Duration in Previous: 2m
👷
▶
3 Technician Assigned Mar 17, 3:33 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 31m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-24T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 19, 9:29 AM
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 23, 11:40 AM
Scheduled For: 2026-03-30T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 26, 8:01 AM
Scheduled For: 2026-03-31T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 26, 9:17 AM
Scheduled For: 2026-03-30T19:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 5x Labor Added Mar 30, 5:06 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 13d 1h
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.9 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 1, 3:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
Status: Invoice Pending by Hannah Shaw Apr 1, 4:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 38m, 0m
🚨 74.0 business days
🧾
Invoice Created Jul 16, 1:47 PM
Invoice Number: SM-258100

Bottlenecks

Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Mar 30, 3:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258100

Work Details (5)

Name Type Status Qty Amount Date
WL-03165837 Labor Open 3.4166666666667 $0.00 Mar 30, 5:06 PM
WL-03165838 Labor Open 0.5 $0.00 Mar 30, 5:06 PM
WL-03165839 Labor Open 1.3333333333333 $0.00 Mar 30, 5:06 PM
WL-03165840 Travel Open 115 $0.00 Mar 30, 5:06 PM
WL-03165841 Travel Open 36 $0.00 Mar 30, 5:06 PM

Details