Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329644 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Logan Correction Center - Aetna — 1096 1350th St, Lincoln IL, 62656

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 22 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 9, 2026
22 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 16, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 6 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 4, 2026
11 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 9 Ready for Release ⏸ Paused 22 —
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 1
Feb 9 → Feb 9 Assigned ▶ Running 0 1
Feb 9 → Feb 16 Scheduled ▶ Running 4 5
Feb 16 → Feb 16 Entered ▶ Running 0 5
Feb 16 → Feb 16 Assigned ▶ Running 0 5
Feb 16 → Feb 17 Scheduled ▶ Running 1 6
Feb 17 → Feb 17 Reschedule ▶ Running 0 6
Feb 17 → Mar 4 Scheduled ▶ Running 11 17
Mar 4 → Mar 4 Entered ▶ Running 0 17
Holding 24.6d (excluded)
Coordinators 17.8d
✗ SLA Missed
Holding (excluded from total)
24.6 days
Coordinators
17.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 4, 2026 (302 days early)
📅
39.6 days Total Age
⏱️
23.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 221 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
23.0d
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
17.6d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/4 KHardison - Cancelling, combining with repair WO.

2/17 KKelch scheduled per logged email from Steven. Email logged on WO-01308615

2/17 KKelch sent Steven an email for rescheduling. Email logged on WO-01308615

2/9 KKelch scheduled per logged email from Steven. Email logged on WO-01308615

2/9 KKelch sent an email for scheduling. Email logged on WO-01308615

02/09/2026 Missed this PM last year. New contacts provided. ALTERNATE CONTACT: Bobbi Ertl Bobbi.Ertl@Illinois.gov. REPAIR WO is active WO-01308615 | Work Order | Salesforce. Please perform repair and PM in same visit.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329644
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 23.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Feb 9, 1:14 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 33d 3h
👷
▶
2 Technician Assigned Feb 9, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🗓️
▶
2 Status: Scheduled Feb 9, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-19T18:00:00.000+0000
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Feb 16, 3:40 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-19T18:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Feb 17, 10:32 AM
From: Scheduled
To: Reschedule
Duration in Previous: 18h 50m
🗓️
▶
2 Status: Scheduled Feb 17, 11:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T18:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 23, 11:40 AM
Scheduled For: 2026-03-03T18:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Kimberly Hardison Mar 4, 5:18 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 15d 6h, 0m

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details