Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329646 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Samsung Austin Semi Conductor — 12100 Samsung Boulevard, Austin TX, 78754

Jan 6, 2026 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 43 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 10, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 4 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 6, 2026
14 business days (counted)
Running total: 18 of ? biz days used
7d
▶ Clock Running
Status: Reschedule
Mar 6 → Mar 17, 2026
7 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 20, 2026
3 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 29 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 10, 2026
14 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 10 Ready for Release ⏸ Paused 23 —
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 1
Feb 10 → Feb 13 Assigned ▶ Running 3 4
Feb 13 → Mar 6 Scheduled ▶ Running 14 18
Mar 6 → Mar 17 Reschedule ▶ Running 7 25
Mar 17 → Mar 20 Ready for Scheduling ▶ Running 3 28
Mar 20 → Mar 23 Assigned ▶ Running 1 29
Mar 23 → Mar 23 Ready for Scheduling ▶ Running 0 29
Mar 23 → Mar 23 Assigned ▶ Running 0 29
Mar 23 → Apr 10 Scheduled ▶ Running 14 43
Holding 25.6d (excluded)
Coordinators 45.5d
Field Work 0.1d
Billing 2.1d
✗ SLA Missed
Holding (excluded from total)
25.6 days
Coordinators
45.5 days
Over SLA
Field Work
0.1 days
Billing
2.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
65.8 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
24.0d
Ready for Scheduling
4.3d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Scheduled
27.7d / 2.0d SLA
Reschedule
8.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
WO Correction Needed
1.3d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/13/26 CDempsey- Regarding correction. Cameras, Phones, or Computers are not allowed through security at this facility.

4.10.26 hshaw - missing pictures

3/23 KKelch scheduled per logged email from Marcy. Email logged on WO-01329645

3/23 KKelch sent Marcy a text for scheduling. Please see WO-01329647 for attached message.

03/23/2026 TEXT March to schedule. This is the most reliable way to reach her.


3/17 KKelch sent Marcy an email for rescheduling. Email logged on WO-01329647 03/27/2026 Higi and Samsung waiting for EMSAR to RS. 03/11/2026. PER HIGI AND SAMSUNG. >>>Tech needs to arrive exactly at the scheduled time. ie if a 9am-11am time frame is scheduled our tech needs to arrive AT THE BEGINNING OF THE WINDOW. 3/9/26 lcoonrod showing on the follow up report. but is in rescheduled status. no follow up WO needed at this time. 3/6/26 CDempsey- Anthony arrived onsite and was refused access. Will need to rescheudule. 2/13/2026 Sramen - confirmed schedule with NFloyd via teams who confirmed with Jerry with higi who confirmed with Marcy. image.png 2/10 KKelch sent Marcy a text for scheduling image.png Missed this PM last year. New contact (Marcy) is awaiting our contact to schedule. Please text her to schedule this WO as well as WO-01329645 and WO-01329646

🔧 Work Performed
PM unit and found no issues with unit.
🔍 Technician Findings
No issues with unit.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329646
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 24.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Feb 10, 1:50 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 34d 3h
👷
▶
2 Technician Assigned Feb 10, 4:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 29m
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Feb 13, 5:42 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Stephanie Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3d 1h
🚨 14.8 business days
🔄
Status: Reschedule by Craig Dempsey Mar 6, 11:02 AM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 17h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Mar 17, 12:15 PM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 11d 0h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Mar 20, 9:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 20h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Mar 23, 2:18 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 3d 5h
👷
▶
2 Technician Assigned Mar 23, 2:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
🗓️
▶
2 Status: Scheduled Mar 23, 3:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-09T14:00:00.000+0000
🚨 14.0 business days
✔️
Status: Completed by Anthony Wirth Apr 9, 8:15 PM
From: Scheduled
To: Completed
Duration in Previous: 17d 4h
⏱️
Labor Added Apr 9, 8:55 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Anthony Wirth Apr 9, 9:24 PM
From: Completed
To: Closed
Duration in Previous: 1h 8m
✏️
Status: WO Correction Needed by Hannah Shaw Apr 10, 5:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 20h 22m
⏳ 1.8 business days
🏁
Status: Closed by Craig Dempsey Apr 13, 10:14 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5m
📨
▶
3 Status: Invoice Pending Apr 13, 5:09 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259120
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Anthony Wirth
Scheduled
Apr 9, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-259120

Work Details (1)

Name Type Status Qty Amount Date
WL-03180698 Labor Open 1 $0.00 Apr 9, 8:55 PM

Details