Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 43 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 10, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 4 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 13 → Mar 6, 2026
14 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 18 of ? biz days used
7d
▶ Clock Running
Status: Reschedule
Mar 6 → Mar 17, 2026
7 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 17 → Mar 20, 2026
3 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 29 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 10, 2026
14 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 6, 2026Completed: Apr 10, 2026
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 10
Ready for Release
⏸ Paused
23
—
Feb 10 → Feb 10
Ready for Scheduling
▶ Running
0
1
Feb 10 → Feb 13
Assigned
▶ Running
3
4
Feb 13 → Mar 6
Scheduled
▶ Running
14
18
Mar 6 → Mar 6
Completed
▶ Running
0
18
Mar 6 → Mar 17
Reschedule
▶ Running
7
25
Mar 17 → Mar 20
Ready for Scheduling
▶ Running
3
28
Mar 20 → Mar 23
Assigned
▶ Running
1
29
Mar 23 → Mar 23
Ready for Scheduling
▶ Running
0
29
Mar 23 → Mar 23
Assigned
▶ Running
0
29
Mar 23 → Apr 10
Scheduled
▶ Running
14
43
Holding25.6d (excluded)
Coordinators45.0d
Field Work1.1d
Billing2.1d
✗ SLA Missed
Holding(excluded from total)
25.6 days
Coordinators
45.0 days
Over SLA
Field Work
1.1 days
Billing
2.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 10, 2026 (265 days early)
📅
65.8 daysTotal Age
⏱️
24.0d in Ready for ReleaseLongest Stage
🔄
18 transitionsStatus Changes
⚠️
36.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Mar 5, 2026
Visit 2Apr 9, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay24.0 days stuck in "Ready for Release"
⏱️
Total Delay36.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
24.0d
Ready for Scheduling
4.3d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Scheduled
27.2d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Reschedule
8.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
WO Correction Needed
1.3d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/13/26 CDempsey- Regarding correction. Cameras, Phones, or Computers are not allowed through security at this facility.
4.10.26 hshaw - missing pictures
3/23 KKelch scheduled per logged email from Marcy. Email logged on WO-01329645
3/23 KKelch sent Marcy a text for scheduling. Please see WO-01329647 for attached message.
03/23/2026 TEXT Marcy to schedule. This is the most reliable way to reach her.
3/17 KKelch sent Marcy an email for rescheduling. Email logged on WO-01329647 03/27/2026 Higi and Samsung waiting for EMSAR to RS. 03/11/2026. PER HIGI AND SAMSUNG. >>>Tech needs to arrive exactly at the scheduled time. ie if a 9am-11am time frame is scheduled our tech needs to arrive AT THE BEGINNING OF THE WINDOW. 3/9/26 lcoonrod showing on the follow up report. but is in rescheduled status. no follow up WO needed at this time. 3/6/26 CDempsey- Anthony arrived onsite and was refused access. Will need to rescheudule. 2/13/2026 Sramen - confirmed schedule with NFloyd via teams who confirmed with Jerry with higi who confirmed with Marcy. image.png 2/10 KKelch sent Marcy a text for scheduling image.png Missed this PM last year. New contact (Marcy) is awaiting our contact to schedule. Please text her to schedule this WO as well as WO-01329645 and WO-01329646
🔧Work Performed
3/5/2026 AW Arrived at Gate 3 at 0915 but was denied entry by security due to an incomplete access list. I immediately notified both the Site Point of Contact (POC) and my coordinator regarding the access issue. After a 30-minute standby period, I re-established contact with the POC, who advised that they were unavailable to provide the required escort due to a scheduling conflict. Consequently, the site visit was postponed, and a reschedule is pending as Marcy figures out a date that will work for her/Samsung
4/9 PM unit and found no issues with unit.
🔍Technician Findings
Unable to access the unit.
4/9 No issues with unit.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk with 4G installed
📧
Email: Rescheduling for PMs on BP kiosks
Completed Mar 17, 2026
To: m.najera@samsung.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Rescheduling for PMs on BP kiosks
Body:
Good afternoon Marcy,
I am reaching out from EMSAR to schedule the maintenances needed for your HIGI machines. Our technician, Anthony, can be there on 4/7 with arrival between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.c
Feb 13, 2026 3:19pm
@Stephanie Ramen / @Rhea Berry - I just got a call from Jerry stating that he has traction from the 3 Samsung locations we couldn’t get last year. When is the soonest we can get someone out there?
Mar 9, 2026 2:19pm
@Kaitlyn Kelch @Anthony Wirth This is showing on the follow up report. It is showing in rescheduled status. Just confirming that a follow up is not needed. Thank you!!