Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 25 biz days
🕐 Clock stopped: Canceled (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 12, 2026
25 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 19, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 19 → Feb 19, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026Canceled: Feb 19, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 12
Ready for Release
⏸ Paused
25
—
Feb 12 → Feb 12
Assigned
▶ Running
0
1
Feb 12 → Feb 19
Scheduled
▶ Running
4
5
Feb 19 → Feb 19
Entered
▶ Running
0
5
Feb 19 → Feb 19
Ready for Release
⏸ Paused
0
—
Feb 19 → Feb 19
Entered
▶ Running
0
5
Dispatch0.5d
Holding27.6d (excluded)
Coordinators4.5d
✗ SLA Missed
Dispatch
0.5 days
Holding(excluded from total)
27.6 days
Coordinators
4.5 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 19, 2026 (315 days early)
📅
30.6 daysTotal Age
⏱️
26.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 221 days old
🚨
Primary Delay26.0 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
26.0d
Scheduled
4.5d / 2.0d SLA
Entered
0.5d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/19/26 AJinerson - Discussed w/ ASM to proceed to return PM WO-01329648 to Dispatch for cancelation as business is no longer active at this location/address per below.
2/19/26 AJinerson - Tech went on-site for WO-01351246 for a T&M work order for a technician to visit this site to verify that the business is still active. Tech verified that the building is no longer in use, but business is active at another location. The Higi unit is still on-site but building is shut down/vacant. Chatter to ASM on how to proceed w/ this WO for now. Tech working on getting better contact info for this business to see how they want to proceed.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Station WI-FI
Feb 19, 2026 1:02pm
@Nicole Floyd Hi Nikki, our technician went on-site to this location for WO-01351246 as a T&M service to verify if the business is still active. Tech confirmed that the building is no longer in use, and the business has moved locations. Tech is waiting to hear back from someone with updated contact information for the updated business address/information, but until then, how are we to proceed with this current PM WO since it has the old address? CC @Mark Franks @Rhea Berry @Cynthia Deville
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329648
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM