Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 47 biz days
🕐 Clock stopped: Canceled (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 17, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 31, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026Canceled: Mar 31, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 17
Ready for Release
⏸ Paused
47
—
Mar 17 → Mar 17
Assigned
▶ Running
0
1
Mar 17 → Mar 17
On Hold
▶ Running
0
1
Mar 17 → Mar 17
Assigned
▶ Running
0
1
Mar 17 → Mar 31
Scheduled
▶ Running
10
11
Mar 31 → Mar 31
Entered
▶ Running
0
11
Dispatch0.4d
Holding49.7d (excluded)
Coordinators10.6d
✗ SLA Missed
Dispatch
0.4 days
Holding(excluded from total)
49.7 days
Coordinators
10.6 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 31, 2026 (275 days early)
📅
58.6 daysTotal Age
⏱️
48.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
8.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Canceled • 222 days old
🚨
Primary Delay48.0 days stuck in "Ready for Release"
⏱️
Total Delay8.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.7d
Ready for Release
48.0d
Assigned
0.0d / 0.5d SLA
Scheduled
10.6d / 2.0d SLA
Entered
0.4d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/31 KSmith -- WO can be cancelled per Shawn R. All time and information was logged on WO-01329643
3/17 KSmith -- Nonworking phone number.
Per Higi, please send tech to site to attempt PM or to obtain a contact for scheduling. Scouting attempt will be treated as T&M unless we are allowed access then PM the unit. Paired with WO-01329643
🔧Work Performed
Arrived onsite and had to speak to security trying to get a possible POC for this site. Unfortunately he was unable to provide any information on anyone that works in the building. This is a secured facility. Background check and yearly safety test is required before entry. Was unable to get any kind of info for a POC
🔍Technician Findings
Arrived onsite and had to speak to security trying to get a possible POC for this site. Unfortunately he was unable to provide any information on anyone that works in the building. This is a secured facility. Background check and yearly safety test is required before entry. Was unable to get any kind of info for a POC
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk Hard wired
📋
Outbound to +18606547563
Completed Mar 17, 2026
Non working number
📋
Outbound to +18606547563
Completed Mar 17, 2026
Busy signal
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329649
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 53m
🚨48.0 business days
👷
▶
3
Technician Assigned Mar 17, 2:59 PM
Technician Assigned → Status: Assigned → Status: On Hold