Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329652 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Washington Gas — 6801 Industrial Road, Springfield VA, 22151

Jan 6, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 22 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 5, 2026
20 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Feb 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 16 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 12, 2026
6 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 5 Ready for Release ⏸ Paused 20 —
Feb 5 → Feb 24 Ready for Scheduling ▶ Running 12 13
Feb 24 → Feb 24 Entered ▶ Running 0 13
Feb 24 → Feb 27 Ready for Release ⏸ Paused 3 —
Feb 27 → Mar 4 Ready for Scheduling ▶ Running 3 16
Mar 4 → Mar 4 Assigned ▶ Running 0 16
Mar 4 → Mar 12 Scheduled ▶ Running 6 22
Mar 12 → Mar 12 Tech On Site ▶ Running 0 22
Holding 25.6d (excluded)
Coordinators 24.0d
Field Work 1.1d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
25.6 days
Coordinators
24.0 days
Over SLA
Field Work
1.1 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
46.1 days Total Age
⏱️
21.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
24.0d
Ready for Scheduling
16.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 MOwens Called and spoke to Theresa Lucado. Asked her for a day next week after 3/9 that works for her. She said Thurs. 3/12 is good. I confirmed the visit for 3/12 with arrival between 11-12.




02/05/2026 Missed this PM last year. Please schedule 2026 PM as soon as possible. Theresa Lucado is waiting for a call from EMSAR to schedule.

🔧 Work Performed
Performed a PM on higi kiosk
🔍 Technician Findings
Higi was on and operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329652
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Feb 5, 11:48 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 29d 1h
🚨 13.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Ready for Scheduling, Entered
To: Entered, Ready for Release
Duration in Previous: 19d 7h, 0m
⏳ 3.6 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Feb 27, 10:25 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 15h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Mar 4, 10:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 23h
📅
▶
2 Dispatch Scheduled Mar 4, 11:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1h 10m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Mar 12, 3:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
✔️
Status: Completed by Maximilian Tucker Mar 12, 4:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 55m
⏱️
3x Labor Added Mar 12, 11:59 PM
Type: Labor, Travel
Status: Open
Qty: 5.5, 1, 155
🏁
Status: Closed by Maximilian Tucker Mar 13, 12:04 AM
From: Completed
To: Closed
Duration in Previous: 7h 34m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 16, 12:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
3 Status: Invoice Pending Mar 16, 2:12 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256571
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Mar 12, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-256571

Work Details (3)

Name Type Status Qty Amount Date
WL-03142693 Labor Open 5.5 $0.00 Mar 12, 11:59 PM
WL-03142694 Labor Open 1 $0.00 Mar 12, 11:59 PM
WL-03142695 Travel Open 155 $0.00 Mar 12, 11:59 PM

Details