📍 Giant Pharmacy 364 — 1401 Rock Spring Road, Bel Air MD, 21014
Jan 6, 2026 → Jun 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Jun 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 15, 2026
110 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 23, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026Completed: Jun 23, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jun 15
Ready for Release
⏸ Paused
110
—
Jun 15 → Jun 15
Assigned
▶ Running
0
1
Jun 15 → Jun 23
Scheduled
▶ Running
5
6
Jun 23 → Jun 23
Tech On Site
▶ Running
0
6
Holding112.6d (excluded)
Coordinators6.0d
Field Work0.7d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
112.6 days
Coordinators
6.0 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jun 23, 2026 (191 days early)
📅
116.6 daysTotal Age
⏱️
111.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
4.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay111.0 days stuck in "Ready for Release"
⏱️
Total Delay4.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
111.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
6/23/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full Higi PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
6/23/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full Higi PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad