Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329667 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8264 — 3150 Sw Military Dr, San Antonio TX, 78224

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 32 biz days overdue
Active: 49 biz days
Paused: 104 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Mar 11, 2026
13 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 24 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 12 → Mar 25, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 28 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 17, 2026
2 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 17 → Apr 20, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 22, 2026
2 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Apr 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 33 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Apr 23 → May 13, 2026
14 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
May 14 → Jun 2, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 4, 2026
2 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 36 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Jun 4 → Jun 23, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jul 2, 2026
7 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 2 → Jul 13, 2026
6 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 49 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jul 13 → Aug 16, 2026
24 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (39 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 17 Scheduled ▶ Running 19 20
Feb 17 → Feb 22 Reschedule ▶ Running 3 23
Feb 22 → Feb 22 Entered ▶ Running 0 23
Feb 22 → Mar 11 Ready for Release ⏸ Paused 13 —
Mar 11 → Mar 12 Canceled ▶ Running 1 24
Mar 12 → Mar 25 Ready for Release ⏸ Paused 9 —
Mar 25 → Mar 25 Assigned ▶ Running 0 24
Mar 25 → Mar 27 Scheduled ▶ Running 2 26
Mar 27 → Mar 31 Reschedule ▶ Running 2 28
Mar 31 → Mar 31 Entered ▶ Running 0 28
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 28
Apr 15 → Apr 17 Scheduled ▶ Running 2 30
Apr 17 → Apr 17 Entered ▶ Running 0 30
Apr 17 → Apr 20 Ready for Release ⏸ Paused 1 —
Apr 20 → Apr 20 Assigned ▶ Running 0 30
Apr 20 → Apr 22 Scheduled ▶ Running 2 32
Apr 22 → Apr 22 Entered ▶ Running 0 32
Apr 22 → Apr 22 Ready for Release ⏸ Paused 0 —
Apr 22 → Apr 22 Assigned ▶ Running 0 32
Apr 22 → Apr 23 Scheduled ▶ Running 1 33
Apr 23 → Apr 23 Entered ▶ Running 0 33
Apr 23 → May 13 Ready for Release ⏸ Paused 14 —
May 13 → May 13 Assigned ▶ Running 0 33
May 13 → May 14 Scheduled ▶ Running 1 34
May 14 → May 14 Entered ▶ Running 0 34
May 14 → Jun 2 Ready for Release ⏸ Paused 12 —
Jun 2 → Jun 2 Assigned ▶ Running 0 34
Jun 2 → Jun 4 Scheduled ▶ Running 2 36
Jun 4 → Jun 4 Entered ▶ Running 0 36
Jun 4 → Jun 23 Ready for Release ⏸ Paused 12 —
Jun 23 → Jun 23 Assigned ▶ Running 0 36
Jun 23 → Jul 2 Scheduled ▶ Running 7 43
Jul 2 → Jul 13 Reschedule ▶ Running 6 49
Jul 13 → Jul 13 Entered ▶ Running 0 49
Jul 13 → Aug 16 Ready for Release ⏸ Paused 24 —
Holding 88.1d (excluded)
Coordinators 55.7d
⚠ Overdue
Holding (excluded from total)
88.1 days
Coordinators
55.7 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (137 days left)
📅
153.6 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
26 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 221 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
86.5d
Assigned
0.0d / 0.5d SLA
Scheduled
43.5d / 2.0d SLA
Reschedule
12.2d / 2.0d SLA
Canceled
1.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/2/26 CDempsey- Putting into reschedule. Tech has been out sick this week and cannot get everything done just today.

3/11/26 SReich - Creating a repair/PM. 2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329667
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 9:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 12d 23h
📅
▶
2 Dispatch Scheduled Jan 20, 10:00 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 8m
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 10:41 AM
Scheduled For: 2026-02-03T20:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 4, 12:57 PM
Scheduled For: 2026-02-25T21:00:00.000+0000
⚠️ 9.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 17, 9:29 AM
From: Scheduled
To: Reschedule
Duration in Previous: 27d 23h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 13h, 0m
🚨 13.0 business days
🚫
Status: Canceled by Sherry Reich Mar 11, 3:21 PM
From: Ready for Release
To: Canceled
Duration in Previous: 17d 15h
✅
Status: Ready for Release by Jessica Foley Mar 12, 1:00 PM
From: Canceled
To: Ready for Release
Duration in Previous: 21h 38m
🚨 10.0 business days
👷
▶
4 Technician Assigned Mar 25, 11:22 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 12d 22h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-31T14:00:00.000+0000, 2026-03-31T15:30:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 27, 4:58 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 5h
⏳ 1.9 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 4h, 0m
🚨 12.3 business days
👷
▶
3 Technician Assigned Apr 15, 12:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 14h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-16T17:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 15, 12:31 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 15, 12:41 PM
Scheduled For: 2026-04-21T21:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 17, 9:54 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 21h, 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Apr 20, 9:37 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-23T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 9:42 AM
Scheduled For: 2026-04-30T21:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 22, 9:12 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 23h, 0m
👷
▶
2 Technician Assigned Apr 22, 10:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1h 29m
🗓️
▶
2 Status: Scheduled Apr 22, 10:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-29T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 22, 12:17 PM
Scheduled For: 2026-04-29T20:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 1:34 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 2h, 0m
🚨 15.0 business days
👷
▶
3 Technician Assigned May 13, 11:19 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 19d 21h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-20T15:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 14, 12:28 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Jun 2, 10:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 18d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-11T21:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 4, 2:38 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 3h, 0m
🚨 13.0 business days
👷
▶
4 Technician Assigned Jun 23, 3:46 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 19d 1h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-02T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 26, 9:30 AM
Scheduled For: 2026-06-29T18:30:00.000+0000, 2026-06-29T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 26, 12:51 PM
Scheduled For: 2026-07-02T20:30:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Craig Dempsey Jul 2, 3:20 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 23h
⚠️ 7.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jul 13, 9:49 AM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 10d 18h, 0m

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Reschedule
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details