📍 Sam's Club #6262 — 5565 Dezavala Rd, San Antonio TX, 78249
Jan 6, 2026 → Jul 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
Active: 44 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Jul 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Mar 25, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 21 → Apr 22, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 33 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 28 → May 13, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
May 14 → Jun 2, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 8, 2026
4 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 38 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 8 → Jun 23, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 25, 2026
2 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Jul 10, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jul 21, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 27, 2026
4 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 27 → Jul 27, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 6, 2026Completed: Jul 27, 2026
Show SLA Clock Detail (42 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 20
Ready for Release
⏸ Paused
8
—
Jan 20 → Jan 20
Assigned
▶ Running
0
1
Jan 20 → Feb 17
Scheduled
▶ Running
19
20
Feb 17 → Feb 22
Reschedule
▶ Running
3
23
Feb 22 → Feb 22
Entered
▶ Running
0
23
Feb 22 → Mar 25
Ready for Release
⏸ Paused
23
—
Mar 25 → Mar 25
Assigned
▶ Running
0
23
Mar 25 → Mar 27
Scheduled
▶ Running
2
25
Mar 27 → Mar 31
Reschedule
▶ Running
2
27
Mar 31 → Mar 31
Entered
▶ Running
0
27
Mar 31 → Apr 15
Ready for Release
⏸ Paused
11
—
Apr 15 → Apr 15
Assigned
▶ Running
0
27
Apr 15 → Apr 21
Scheduled
▶ Running
4
31
Apr 21 → Apr 21
Entered
▶ Running
0
31
Apr 21 → Apr 22
Ready for Release
⏸ Paused
1
—
Apr 22 → Apr 22
Assigned
▶ Running
0
31
Apr 22 → Apr 23
Scheduled
▶ Running
1
32
Apr 23 → Apr 23
Entered
▶ Running
0
32
Apr 23 → Apr 27
Ready for Release
⏸ Paused
2
—
Apr 27 → Apr 27
Entered
▶ Running
0
32
Apr 27 → Apr 28
Canceled
▶ Running
1
33
Apr 28 → May 13
Ready for Release
⏸ Paused
11
—
May 13 → May 13
Assigned
▶ Running
0
33
May 13 → May 14
Scheduled
▶ Running
1
34
May 14 → May 14
Entered
▶ Running
0
34
May 14 → Jun 2
Ready for Release
⏸ Paused
12
—
Jun 2 → Jun 2
Assigned
▶ Running
0
34
Jun 2 → Jun 8
Scheduled
▶ Running
4
38
Jun 8 → Jun 8
Entered
▶ Running
0
38
Jun 8 → Jun 23
Ready for Release
⏸ Paused
10
—
Jun 23 → Jun 23
Assigned
▶ Running
0
38
Jun 23 → Jun 25
Scheduled
▶ Running
2
40
Jun 25 → Jun 25
Entered
▶ Running
0
40
Jun 25 → Jul 10
Ready for Release
⏸ Paused
10
—
Jul 10 → Jul 10
Assigned
▶ Running
0
40
Jul 10 → Jul 10
Scheduled
▶ Running
0
40
Jul 10 → Jul 10
Entered
▶ Running
0
40
Jul 10 → Jul 21
Ready for Release
⏸ Paused
7
—
Jul 21 → Jul 21
Assigned
▶ Running
0
40
Jul 21 → Jul 27
Scheduled
▶ Running
4
44
Jul 27 → Jul 27
Tech On Site
▶ Running
0
44
Dispatch0.0d
Holding104.9d (excluded)
Coordinators49.9d
Field Work0.5d
Billing6.2d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
104.9 days
Coordinators
49.9 days
Over SLA
Field Work
0.5 days
Billing
6.2 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jul 27, 2026 (157 days early)
📅
139.6 daysTotal Age
⏱️
23.0d in Ready for ReleaseLongest Stage
🔄
37 transitionsStatus Changes
⚠️
34.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay23.0 days stuck in "Ready for Release"
⏱️
Total Delay34.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
103.3d
Assigned
0.2d / 0.5d SLA
Scheduled
44.1d / 2.0d SLA
Reschedule
5.6d / 2.0d SLA
Entered
0.0d / 0.5d SLA
Canceled
1.5d
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/27/26 lcoonrod
cancelling PM and adding to repair case 00590385
2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.
🔧Work Performed
Arrived on site, checked in with the customer, and initiated the preventative maintenance using the PM checklist. Completed all scheduled inspection items, noting that the seat LEDs are inoperative and require replacement. Continued through the remainder of the maintenance protocol, finding no additional issues, and confirmed the unit is otherwise fully operational.
🔍Technician Findings
Unit seat light are out and will need to be replaced.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
📅
WO-01329670 - Preventive Maintenance - DD: 12/31/2026 - - ZT2776-4G - San Antonio - Sam's Club #6262
Jul 27, 2026 4:00pm – 5:00pm
Work Order: WO-01329670
Account: HIGI LLC
Customer Case Number:
Location: Sam's Club #6262
Address: 5565 Dezavala Rd, San Antonio, TX 78249
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016105940
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-07