Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329670 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6262 — 5565 Dezavala Rd, San Antonio TX, 78249

Jan 6, 2026 → Jul 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
Active: 44 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Jul 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Mar 25, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 27 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 21 → Apr 22, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 33 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 28 → May 13, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
May 14 → Jun 2, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 8, 2026
4 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 38 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 8 → Jun 23, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 25, 2026
2 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Jul 10, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jul 21, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 27, 2026
4 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 27 → Jul 27, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 27, 2026
Show SLA Clock Detail (42 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 17 Scheduled ▶ Running 19 20
Feb 17 → Feb 22 Reschedule ▶ Running 3 23
Feb 22 → Feb 22 Entered ▶ Running 0 23
Feb 22 → Mar 25 Ready for Release ⏸ Paused 23
Mar 25 → Mar 25 Assigned ▶ Running 0 23
Mar 25 → Mar 27 Scheduled ▶ Running 2 25
Mar 27 → Mar 31 Reschedule ▶ Running 2 27
Mar 31 → Mar 31 Entered ▶ Running 0 27
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11
Apr 15 → Apr 15 Assigned ▶ Running 0 27
Apr 15 → Apr 21 Scheduled ▶ Running 4 31
Apr 21 → Apr 21 Entered ▶ Running 0 31
Apr 21 → Apr 22 Ready for Release ⏸ Paused 1
Apr 22 → Apr 22 Assigned ▶ Running 0 31
Apr 22 → Apr 23 Scheduled ▶ Running 1 32
Apr 23 → Apr 23 Entered ▶ Running 0 32
Apr 23 → Apr 27 Ready for Release ⏸ Paused 2
Apr 27 → Apr 27 Entered ▶ Running 0 32
Apr 27 → Apr 28 Canceled ▶ Running 1 33
Apr 28 → May 13 Ready for Release ⏸ Paused 11
May 13 → May 13 Assigned ▶ Running 0 33
May 13 → May 14 Scheduled ▶ Running 1 34
May 14 → May 14 Entered ▶ Running 0 34
May 14 → Jun 2 Ready for Release ⏸ Paused 12
Jun 2 → Jun 2 Assigned ▶ Running 0 34
Jun 2 → Jun 8 Scheduled ▶ Running 4 38
Jun 8 → Jun 8 Entered ▶ Running 0 38
Jun 8 → Jun 23 Ready for Release ⏸ Paused 10
Jun 23 → Jun 23 Assigned ▶ Running 0 38
Jun 23 → Jun 25 Scheduled ▶ Running 2 40
Jun 25 → Jun 25 Entered ▶ Running 0 40
Jun 25 → Jul 10 Ready for Release ⏸ Paused 10
Jul 10 → Jul 10 Assigned ▶ Running 0 40
Jul 10 → Jul 10 Scheduled ▶ Running 0 40
Jul 10 → Jul 10 Entered ▶ Running 0 40
Jul 10 → Jul 21 Ready for Release ⏸ Paused 7
Jul 21 → Jul 21 Assigned ▶ Running 0 40
Jul 21 → Jul 27 Scheduled ▶ Running 4 44
Jul 27 → Jul 27 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Holding 104.9d (excluded)
Coordinators 49.9d
Field Work 0.5d
Billing 6.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
104.9 days
Coordinators
49.9 days
Over SLA
Field Work
0.5 days
Billing
6.2 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 27, 2026 (157 days early)
📅
139.6 days Total Age
⏱️
23.0d in Ready for Release Longest Stage
🔄
37 transitions Status Changes
⚠️
34.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
103.3d
Assigned
0.2d / 0.5d SLA
Scheduled
44.1d / 2.0d SLA
Reschedule
5.6d / 2.0d SLA
Entered
0.0d / 0.5d SLA
Canceled
1.5d
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/27/26 lcoonrod cancelling PM and adding to repair case 00590385 2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.
🔧 Work Performed
Arrived on site, checked in with the customer, and initiated the preventative maintenance using the PM checklist. Completed all scheduled inspection items, noting that the seat LEDs are inoperative and require replacement. Continued through the remainder of the maintenance protocol, finding no additional issues, and confirmed the unit is otherwise fully operational.
🔍 Technician Findings
Unit seat light are out and will need to be replaced.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329670
Type: Preventive Maintenance
Priority: PSM
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 9.0 business days
👷
4 Technician Assigned Jan 20, 9:51 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 12d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T16:30:00.000+0000, 2026-01-29T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:58 AM
Scheduled For: 2026-01-30T16:30:00.000+0000, 2026-01-29T20:30:00.000+0000
3.0 business days
📅
2 Dispatch Scheduled Jan 22, 9:40 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-03T16:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 29, 2:39 PM
Scheduled For: 2026-02-06T20:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:49 AM
Scheduled For: 2026-02-13T20:30:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 9:23 AM
Scheduled For: 2026-02-25T20:30:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 17, 9:29 AM
From: Scheduled
To: Reschedule
Duration in Previous: 27d 23h
4.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 13h, 0m
🚨 23.0 business days
👷
4 Technician Assigned Mar 25, 11:22 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 31d 11h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-31T18:30:00.000+0000
3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 27, 4:59 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 5h
1.9 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 4h, 0m
🚨 12.3 business days
👷
2 Technician Assigned Apr 15, 12:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 15d 14h
🗓️
2 Status: Scheduled Apr 15, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-23T14:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 4:23 PM
Scheduled For: 2026-04-24T14:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 9:33 AM
Scheduled For: 2026-04-23T15:00:00.000+0000, 2026-04-23T15:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 9:45 AM
Scheduled For: 2026-04-23T20:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 21, 9:24 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 19h, 0m
2.0 business days
👷
2 Technician Assigned Apr 22, 10:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 1h
📅
2 Dispatch Scheduled Apr 22, 10:49 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6m
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 22, 12:16 PM
Scheduled For: 2026-04-30T15:30:00.000+0000
2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 1:33 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 2h, 0m
3.0 business days
🆕
Status: Entered by Leona Coonrod Apr 27, 4:17 PM
From: Ready for Release
To: Entered
Duration in Previous: 4d 2h
🚫
Status: Canceled by Leona Coonrod Apr 27, 4:23 PM
From: Entered
To: Canceled
Duration in Previous: 5m
Status: Ready for Release by Jessica Foley Apr 28, 10:40 AM
From: Canceled
To: Ready for Release
Duration in Previous: 18h 17m
🚨 12.0 business days
👷
3 Technician Assigned May 13, 11:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-20T18:30:00.000+0000
2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 14, 12:28 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 13.0 business days
👷
3 Technician Assigned Jun 2, 10:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 18d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-12T17:30:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 8, 10:58 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 0h, 0m
🚨 11.0 business days
👷
4 Technician Assigned Jun 23, 3:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 15d 4h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-02T16:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 25, 1:36 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 21h, 0m
🚨 11.0 business days
👷
4 Status: Assigned Jul 10, 1:33 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Entered
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-21T14:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2m, 0m
⚠️ 8.0 business days
👷
3 Technician Assigned Jul 21, 2:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 11d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-27T20:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Anthony Wirth Jul 27, 3:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
2 5x Labor Added Jul 27, 7:30 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Tech On Site
To: Completed
Duration in Previous: 3h 32m
🏁
Status: Closed by Anthony Wirth Jul 27, 7:40 PM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Timothy Amburgey Jul 28, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 50m
💵
Status: Billing Review by Timothy Amburgey Jul 28, 2:22 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3h 51m
💵
2 Status: Billing Review Jul 28, 3:38 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
📨
3 Status: Invoice Pending Aug 4, 9:41 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-269265
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.2 business hours
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Anthony Wirth
Scheduled
Jul 27, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-269265

Work Details (5)

Name Type Status Qty Amount Date
WL-03309327 Labor Open 0.5 $0.00 Jul 27, 7:30 PM
WL-03309328 Labor Open 1 $0.00 Jul 27, 7:30 PM
WL-03309329 Travel Open 13 $0.00 Jul 27, 7:30 PM
WL-03309330 Travel Open 28 $0.00 Jul 27, 7:30 PM
WL-03309333 Labor Open 1 $0.00 Jul 27, 7:31 PM

Details