Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329680 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8275 — 1615 Interstate 10 South, Beaumont TX, 77701

Jan 6, 2026 → Jul 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 40 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Jul 7, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 25, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 9, 2026
8 business days (counted)
Running total: 9 of ? biz days used
16d
▶ Clock Running
Status: Reschedule
Mar 9 → Mar 31, 2026
16 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 25 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 8, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 15, 2026
5 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Apr 29, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 33 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 23, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 30, 2026
5 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 38 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 30 → Jul 3, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 3 → Jul 3, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 3 → Jul 7, 2026
2 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 7, 2026
Show SLA Clock Detail (34 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 25 Ready for Release ⏸ Paused 33 —
Feb 25 → Feb 25 Assigned ▶ Running 0 1
Feb 25 → Mar 9 Scheduled ▶ Running 8 9
Mar 9 → Mar 31 Reschedule ▶ Running 16 25
Mar 31 → Mar 31 Entered ▶ Running 0 25
Mar 31 → Apr 8 Ready for Release ⏸ Paused 6 —
Apr 8 → Apr 8 Assigned ▶ Running 0 25
Apr 8 → Apr 15 Scheduled ▶ Running 5 30
Apr 15 → Apr 15 Entered ▶ Running 0 30
Apr 15 → Apr 29 Ready for Release ⏸ Paused 10 —
Apr 29 → May 1 Assigned ▶ Running 2 32
May 1 → May 1 Entered ▶ Running 0 32
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 32
May 6 → May 6 Scheduled ▶ Running 0 32
May 6 → May 6 Entered ▶ Running 0 32
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 32
May 13 → May 13 Entered ▶ Running 0 32
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 32
May 21 → May 21 Entered ▶ Running 0 32
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 32
May 27 → May 28 Scheduled ▶ Running 1 33
May 28 → May 28 Entered ▶ Running 0 33
May 28 → Jun 23 Ready for Release ⏸ Paused 17 —
Jun 23 → Jun 23 Assigned ▶ Running 0 33
Jun 23 → Jun 30 Scheduled ▶ Running 5 38
Jun 30 → Jun 30 Entered ▶ Running 0 38
Jun 30 → Jul 3 Ready for Release ⏸ Paused 2 —
Jul 3 → Jul 3 Assigned ▶ Running 0 38
Jul 3 → Jul 7 Scheduled ▶ Running 2 40
Dispatch 0.0d
Holding 94.4d (excluded)
Coordinators 43.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
94.4 days
Coordinators
43.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 7, 2026 (177 days early)
📅
124.7 days Total Age
⏱️
34.0d in Ready for Release Longest Stage
🔄
29 transitions Status Changes
⚠️
30.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay 34.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
92.8d
Scheduled
24.2d / 2.0d SLA
Reschedule
15.9d / 2.0d SLA
Assigned
3.1d / 0.5d SLA
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/30/26 RBerry- Placed WO back into RFR due to repairs.

🔧 Work Performed
7/6 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329680
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 34.0 business days
👷
▶
3 Technician Assigned Feb 25, 10:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-04T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 26, 8:48 AM
Scheduled For: 2026-03-06T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 9:12 AM
Scheduled For: 2026-03-13T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 4, 11:10 AM
Scheduled For: 2026-03-09T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 5, 11:59 AM
Scheduled For: 2026-03-12T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 6, 8:52 AM
Scheduled For: 2026-03-09T18:30:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 9, 3:07 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 3h
🚨 16.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 21d 6h, 0m
⚠️ 7.3 business days
👷
▶
3 Technician Assigned Apr 8, 9:58 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 11h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-14T18:00:00.000+0000, 2026-04-14T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 9, 4:56 PM
Scheduled For: 2026-04-15T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 10, 9:02 AM
Scheduled For: 2026-04-22T14:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 11:10 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 1h, 0m
🚨 11.0 business days
👷
▶
2 Status: Assigned Apr 29, 11:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:57 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
▶
2 Status: Scheduled May 6, 9:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T18:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:18 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 6m, 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned May 13, 10:15 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:24 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 9m, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:57 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 17m, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled May 27, 9:37 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 10m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:15 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 18.0 business days
👷
▶
2 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 22h
🗓️
▶
2 Status: Scheduled Jun 23, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-01T20:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 26, 9:28 AM
Scheduled For: 2026-07-01T19:30:00.000+0000
⏳ 3.0 business days
🆕
▶
2 Status: Entered Jun 30, 2:09 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Rhea Berry
From: Entered
To: Ready for Release
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
4 Status: Assigned Jul 3, 10:36 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Chane Lacy
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-06T15:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
3 3x Labor Added Jul 6, 8:43 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
🏁
Status: Closed by Chane Lacy
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jul 7, 3:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 20m
📨
▶
2 Status: Invoice Pending Jul 7, 4:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 5.0 business days
🧾
Invoice Created Jul 13, 12:26 PM
Invoice Number: SM-266666

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Jul 6, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-266666

Work Details (3)

Name Type Status Qty Amount Date
WL-03284988 Labor Open 2 $0.00 Jul 6, 8:43 PM
WL-03284989 Labor Open 0.75 $0.00 Jul 6, 8:43 PM
WL-03284990 Travel Open 92 $0.00 Jul 6, 8:43 PM

Details