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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329691 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 802 — 3333 Route 27, Franklin Township NJ, 08823

Jan 6, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 30, 2026
56 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Mar 30 → Apr 24, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 30 Ready for Release ⏸ Paused 56 —
Mar 30 → Mar 30 Assigned ▶ Running 0 1
Mar 30 → Mar 30 Scheduled ▶ Running 0 1
Mar 30 → Mar 30 Entered ▶ Running 0 1
Mar 30 → Apr 24 Ready for Release ⏸ Paused 19 —
Apr 24 → Apr 24 Assigned ▶ Running 0 1
Apr 24 → Apr 24 Scheduled ▶ Running 0 1
Holding 78.0d (excluded)
Coordinators 1.9d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
78.0 days
Coordinators
1.9 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
76.6 days Total Age
⏱️
57.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay 57.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
76.4d
Scheduled
1.9d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should The unit is functional and online.
🔍 Technician Findings
No damage, Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329691
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 57.0 business days
👷
▶
3 Technician Assigned Mar 30, 9:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 81d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-31T15:30:00.000+0000
🆕
Status: Entered by Kourtney Smith Mar 30, 4:45 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6h 58m, 0m
🚨 19.9 business days
👷
▶
3 Technician Assigned Apr 24, 8:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 24d 15h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-24T14:00:00.000+0000
⏱️
3x Labor Added Apr 24, 5:49 PM
Type: Labor, Travel
Status: Open
Qty: 1, 40
✔️
Status: Completed by Curtis Allen Apr 24, 5:57 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9h 41m, 0m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 5:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
▶
2 Status: Invoice Pending Apr 27, 5:48 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260295

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 24, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-260295

Work Details (3)

Name Type Status Qty Amount Date
WL-03200277 Labor Open 1 $0.00 Apr 24, 5:49 PM
WL-03200278 Labor Open 1 $0.00 Apr 24, 5:49 PM
WL-03200279 Travel Open 40 $0.00 Apr 24, 5:49 PM

Details