Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329693 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 698 — 601 Weldon Boulevard, Lake Mary FL, 32746

Jan 6, 2026 → May 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 90 biz days
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸90d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 15, 2026
90 business days (not counted)
▶ Clock Running
Status: Assigned
May 15 → May 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
May 15 → May 29, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 29 → May 29, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 6, 2026 Completed: May 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 15 Ready for Release ⏸ Paused 90 —
May 15 → May 15 Assigned ▶ Running 0 1
May 15 → May 29 Scheduled ▶ Running 9 10
May 29 → May 29 Tech On Site ▶ Running 0 10
Holding 92.6d (excluded)
Coordinators 9.3d
Field Work 0.7d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
92.6 days
Coordinators
9.3 days
Over SLA
Field Work
0.7 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 29, 2026 (216 days early)
📅
100.6 days Total Age
⏱️
91.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 222 days old
🚨
Primary Delay 91.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
91.0d
Scheduled
9.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
A trunk stock work order was requested for the scale LED light issue and the surge protector needs to be replaced. Completed the Higi PM.
🔍 Technician Findings
The kiosk was functional but the scale LED light was not operational and the surge protector had a broken ground prong
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329693
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 91.0 business days
👷
▶
3 Technician Assigned May 15, 5:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 128d 6h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-22T14:30:00.000+0000, 2026-05-22T13:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Abby Jinerson May 18, 5:24 PM
Scheduled For: 2026-05-29T13:00:00.000+0000
⚠️ 8.8 business days
🔧
Status: Tech On Site by Robert Lewis May 29, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 17h
💵
▶
2 Expenses Added May 29, 1:15 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 1h 53m
💵
2x Expenses Added May 29, 1:23 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 25
⏱️
▶
2 2x Labor Added May 29, 4:44 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 3h 26m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jun 1, 11:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Jun 1, 5:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.8 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-263523

Bottlenecks

Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 29, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-263523

Work Details (5)

Name Type Status Qty Amount Date
WL-03242000 Expenses Open 1 $0.00 May 29, 1:15 PM
WL-03242019 Expenses Open 1 $0.00 May 29, 1:23 PM
WL-03242020 Travel Open 25 $0.00 May 29, 1:23 PM
WL-03242332 Labor Open 0.66666666666667 $0.00 May 29, 4:44 PM
WL-03242333 Labor Open 1 $0.00 May 29, 4:44 PM

Details