Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329698 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1920 — 5937 Nicollet Avenue, Minneapolis MN, 55419

Jan 6, 2026 → Jan 26, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 26)
⏸ 19d excluded (parts wait + holding)
✓ SLA Met (3d early)
Holding 15.6d (excluded)
Coordinators 0.5d
Field Work 0.1d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
15.6 days
Coordinators
0.5 days
Field Work
0.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
14.6 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
14.0d
Assigned
0.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/26/26 Traveled to site Completed PM Completed paperwork Closed WO
🔍 Technician Findings
Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329698
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 14.0 business days
👷
▶
2 Status: Assigned Jan 26, 11:49 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Ronnie Salone
🗓️
▶
2 Status: Scheduled Jan 26, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-26T19:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Jan 26, 12:35 PM
Scheduled For: 2026-01-26T19:30:00.000+0000
🚗
2x Travel Added Jan 26, 3:20 PM
Type: Travel, Labor
Status: Open
Qty: 5, 0.25
🔧
Status: Tech On Site by Ronnie Salone Jan 26, 3:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 36m
⏱️
▶
2 Labor Added Jan 26, 4:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 34m
🏁
Status: Closed by Ronnie Salone Jan 26, 4:15 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 10:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 37m
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 11:23 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 30m
💰
Status: Invoiced by Hannah Shaw Jan 27, 11:31 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 4.0 business days
🧾
Invoice Created Jan 30, 8:00 PM
Invoice Number: SM-252301

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jan 26, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252301

Work Details (3)

Name Type Status Qty Amount Date
WL-03079191 Travel Open 5 $0.00 Jan 26, 3:20 PM
WL-03079192 Labor Open 0.25 $0.00 Jan 26, 3:20 PM
WL-03079224 Labor Open 0.5 $0.00 Jan 26, 4:03 PM

Details