Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329702 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8153 — 7970 N Mesa St, El Paso TX, 79932

Jan 6, 2026 → Jul 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 130 biz days
🕐 Clock stopped: Tech Off Site (Jul 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 15, 2026
130 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 15 → Jul 24, 2026
7 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Jul 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 15 Ready for Release ⏸ Paused 130 —
Jul 15 → Jul 15 Assigned ▶ Running 0 1
Jul 15 → Jul 24 Scheduled ▶ Running 7 8
Holding 132.6d (excluded)
Coordinators 7.0d
Billing 8.3d
✗ SLA Missed
Holding (excluded from total)
132.6 days
Coordinators
7.0 days
Over SLA
Billing
8.3 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 24, 2026 (160 days early)
📅
137.9 days Total Age
⏱️
131.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 131.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
131.0d
Scheduled
7.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
8.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/23/26 CDempsey- Anthony contacted me last night to advise that he wouldn't have time to complete as scheduled due to delays. I have rescheduled it for today after HCP inspection on way back to hotel.

🔧 Work Performed
PM unit fount that the seat and tower lights are out. The sound of the unit was not working, but with further inspection the sound plug was disconnect. Reconnected the cord and retested the unit. No other issues where found.
🔍 Technician Findings
Unit seat and tower light are non functional.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329702
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 131.0 business days
👷
▶
3 Technician Assigned Jul 15, 2:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 189d 3h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-23T20:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 22, 11:12 AM
Scheduled For: 2026-07-22T19:30:00.000+0000, 2026-07-22T20:00:00.000+0000
📅
Dispatch Scheduled by Craig Dempsey Jul 23, 9:40 AM
Scheduled For: 2026-07-23T21:30:00.000+0000
⏱️
▶
2 5x Labor Added Jul 23, 10:37 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Anthony Wirth
From: Scheduled, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 8d 8h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 24, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 9m
💵
▶
2 Status: Billing Review Jul 24, 1:51 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Aug 4, 9:41 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Aug 6, 3:55 PM
Invoice Number: SM-269265

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Anthony Wirth
Scheduled
Jul 23, 5:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-269265

Work Details (5)

Name Type Status Qty Amount Date
WL-03305516 Labor Open 0.5 $0.00 Jul 23, 10:37 PM
WL-03305517 Labor Open 1 $0.00 Jul 23, 10:37 PM
WL-03305518 Labor Open 1 $0.00 Jul 23, 10:37 PM
WL-03305519 Travel Open 37 $0.00 Jul 23, 10:37 PM
WL-03305520 Travel Open 19 $0.00 Jul 23, 10:37 PM

Details