Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329703 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8262 — 12349 N I H 35, San Antonio TX, 78233

Jan 6, 2026 → Apr 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 37 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Mar 12, 2026
14 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 16, 2026
2 business days (counted)
Running total: 25 of ? biz days used
7d
▶ Clock Running
Status: Reschedule
Mar 16 → Mar 25, 2026
7 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 36 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 16, 2026
1 business day (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 16, 2026
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 17 Scheduled ▶ Running 19 20
Feb 17 → Feb 22 Reschedule ▶ Running 3 23
Feb 22 → Feb 22 Entered ▶ Running 0 23
Feb 22 → Mar 12 Ready for Release ⏸ Paused 14 —
Mar 12 → Mar 12 Assigned ▶ Running 0 23
Mar 12 → Mar 16 Scheduled ▶ Running 2 25
Mar 16 → Mar 25 Reschedule ▶ Running 7 32
Mar 25 → Mar 27 Scheduled ▶ Running 2 34
Mar 27 → Mar 31 Reschedule ▶ Running 2 36
Mar 31 → Mar 31 Entered ▶ Running 0 36
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 36
Apr 15 → Apr 16 Scheduled ▶ Running 1 37
Apr 16 → Apr 16 Tech On Site ▶ Running 0 37
Holding 36.6d (excluded)
Coordinators 41.4d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
36.6 days
Coordinators
41.4 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 16, 2026 (259 days early)
📅
70.6 days Total Age
⏱️
20.0d in Scheduled Longest Stage
🔄
17 transitions Status Changes
⚠️
28.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 20.0 days stuck in "Scheduled"
⏱️
Total Delay 28.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
35.0d
Scheduled
27.9d / 2.0d SLA
Reschedule
13.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/16/26 CDempsey- contacted Dispatch to notify of bad link.

2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.

🔧 Work Performed
Perform a PM on this Kiosk and attached all required photos from the PM checklist to the work order. Found no issues with unit.
🔍 Technician Findings
Found no issues with unit.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329703
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 20, 9:51 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-27T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:57 AM
Scheduled For: 2026-01-26T16:30:00.000+0000, 2026-01-27T20:30:00.000+0000, 2026-01-27T20:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 9:38 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-03T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 29, 2:37 PM
Scheduled For: 2026-02-05T20:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 6, 9:02 AM
Scheduled For: 2026-02-25T19:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 17, 9:28 AM
From: Scheduled
To: Reschedule
Duration in Previous: 27d 23h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 13h, 0m
🚨 14.0 business days
👷
▶
3 Technician Assigned Mar 12, 12:27 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 18d 12h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-13T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 12, 12:42 PM
Scheduled For: 2026-03-13T15:30:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 16, 12:35 PM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 0h
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Mar 25, 11:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-01T14:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 27, 5:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 5h
⏳ 1.9 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 4h, 0m
🚨 12.3 business days
👷
▶
4 Technician Assigned Apr 15, 12:22 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 15d 14h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-16T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Anthony Wirth Apr 16, 1:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
✔️
Status: Completed by Anthony Wirth Apr 16, 4:42 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 25m
⏱️
▶
2 3x Labor Added Apr 16, 4:50 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Hannah Shaw Apr 17, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 53m
📨
▶
2 Status: Invoice Pending Apr 17, 11:43 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 20, 9:21 AM
Invoice Number: SM-259571

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours
Reschedule
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Anthony Wirth
Scheduled
Apr 16, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259571

Work Details (3)

Name Type Status Qty Amount Date
WL-03189188 Labor Open 0.25 $0.00 Apr 16, 4:50 PM
WL-03189189 Labor Open 1 $0.00 Apr 16, 4:50 PM
WL-03189190 Travel Open 14 $0.00 Apr 16, 4:50 PM

Details