Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329718 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6097 — 1250 Cocoa Avenue, Hershey PA, 17033

Jan 6, 2026 → Oct 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 30 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 14, 2026
3 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 15, 2026
1 business day (counted)
Running total: 30 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Oct 8 Ready for Scheduling ▶ Running 25 26
Oct 8 → Oct 8 Assigned ▶ Running 0 26
Oct 8 → Oct 14 Scheduled ▶ Running 3 29
Oct 14 → Oct 15 Tech On Site ▶ Running 1 30
Holding 167.6d (excluded)
Coordinators 29.8d
Field Work 0.8d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
29.8 days
Over SLA
Field Work
0.8 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 15, 2026 (77 days early)
📅
195.2 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
25.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on kiosk
🔍 Technician Findings
kiosk was on and running upon arrival
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329718
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
🚨 26.0 business days
👷
▶
4 Technician Assigned Oct 8, 11:31 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 21h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-10-14T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Oct 14, 6:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
▶
2 6x Labor Added Oct 15, 12:21 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Maximilian Tucker
From: Tech On Site
To: Completed
Duration in Previous: 6h 19m
🏁
Status: Closed by Maximilian Tucker Oct 15, 12:31 AM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 9h
📨
Status: Invoice Pending by Hannah Shaw Oct 16, 5:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7h 47m, 0m
⏳ 1.8 business days
🧾
Invoice Created Oct 19, 12:05 PM
Invoice Number: SM-275505

Bottlenecks

Ready for Scheduling
Duration: 25.8 business days (threshold: 1.0 business days)
Exceeded by 24.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Oct 14, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-275505

Work Details (6)

Name Type Status Qty Amount Date
WL-03428916 Labor Open 0.25 $0.00 Oct 15, 12:21 AM
WL-03428917 Labor Open 1 $0.00 Oct 15, 12:21 AM
WL-03428918 Labor Open 2.25 $0.00 Oct 15, 12:21 AM
WL-03428919 Labor Open 2.5 $0.00 Oct 15, 12:21 AM
WL-03428920 Travel Open 5 $0.00 Oct 15, 12:21 AM
WL-03428921 Travel Open 115 $0.00 Oct 15, 12:21 AM

Details