Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329719 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 GIANT Foods Pharmacy 6519 — 4275 County Line Road, Chalfont PA, 18914

Jan 6, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 30 biz days
🕐 Clock stopped: Canceled (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 20, 2026
30 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Canceled: Feb 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 20 Ready for Release ⏸ Paused 30 —
Feb 20 → Feb 23 Scheduled ▶ Running 1 2
Holding 32.6d (excluded)
Coordinators 1.9d
✗ SLA Missed
Holding (excluded from total)
32.6 days
Coordinators
1.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
32.6 days Total Age
⏱️
31.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Canceled • 220 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
31.0d
Scheduled
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM on WO-01352895
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329719
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 31.0 business days
📅
▶
4 Dispatch Scheduled Feb 20, 12:10 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Maximilian Tucker
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Release
To: Scheduled
Duration in Previous: 44d 2h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-23T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 23, 9:05 AM
Scheduled For: 2026-02-27T18:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 23, 11:07 AM
Scheduled For: 2026-02-26T17:00:00.000+0000, 2026-02-26T18:00:00.000+0000
🚫
Status: Canceled by Melissa Owens Feb 23, 3:32 PM
From: Scheduled
To: Canceled
Duration in Previous: 3d 3h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details