Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329729 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1842 — 11025 eTown Pkwy, Suite 101, Jacksonville FL, 32256

Jan 6, 2026 → Oct 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 29 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
26d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 12, 2026
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 12 → Oct 12, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 12 → Oct 14, 2026
2 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Oct 12 Ready for Scheduling ▶ Running 26 27
Oct 12 → Oct 12 Assigned ▶ Running 0 27
Oct 12 → Oct 14 Scheduled ▶ Running 2 29
Oct 14 → Oct 14 Tech On Site ▶ Running 0 29
Holding 167.6d (excluded)
Coordinators 28.8d
Field Work 1.0d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
28.8 days
Over SLA
Field Work
1.0 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 14, 2026 (78 days early)
📅
194.6 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
26.8d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service , and got the kiosk connected online again.
🔍 Technician Findings
Working kiosk but offline
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329729
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
🚨 27.0 business days
👷
▶
3 Technician Assigned Oct 12, 3:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 40d 1h, 0m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-10-14T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Oct 14, 11:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 19h
✔️
▶
2 Status: Completed Oct 14, 11:50 AM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 12
🏁
Status: Closed by Rob Rivera Oct 14, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 7h 26m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
Status: Invoice Pending by Hannah Shaw Oct 16, 5:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7h 44m, 0m
⏳ 0.8 business days
🧾
Invoice Created Oct 18, 8:45 PM
Invoice Number: SM-275505

Bottlenecks

Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 14, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-275505

Work Details (3)

Name Type Status Qty Amount Date
WL-03427377 Labor Open 1 $0.00 Oct 14, 11:55 AM
WL-03427378 Labor Open 0.5 $0.00 Oct 14, 11:55 AM
WL-03427379 Travel Open 12 $0.00 Oct 14, 11:55 AM

Details