Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329733 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 641 — 5240 State Road 46, Sanford FL, 32771

Jan 6, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 27, 2026
76 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 30, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 27 Ready for Release ⏸ Paused 76 —
Apr 27 → Apr 30 Scheduled ▶ Running 3 4
Apr 30 → Apr 30 Tech On Site ▶ Running 0 4
Holding 78.6d (excluded)
Coordinators 4.0d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
78.6 days
Coordinators
4.0 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 1, 2026 (244 days early)
📅
80.6 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
77.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329733
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 77.0 business days
👷
▶
3 Technician Assigned Apr 27, 10:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-30T14:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 109d 23h
📅
▶
2 Dispatch Scheduled Apr 28, 9:05 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-30T17:30:00.000+0000, 2026-04-30T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 30, 10:04 AM
Scheduled For: 2026-04-30T18:30:00.000+0000
🔧
Status: Tech On Site by Robert Lewis Apr 30, 4:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 5h
✔️
Status: Completed by Robert Lewis Apr 30, 5:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 56m
⏱️
▶
2 4x Labor Added Apr 30, 7:59 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 2h 52m
📄
Status: Ready to Bill by Hannah Shaw May 1, 12:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 20m
📨
Status: Invoice Pending by Hannah Shaw May 1, 12:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8m
💰
Status: Invoiced by Hannah Shaw May 1, 12:37 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created May 4, 9:20 AM
Invoice Number: SM-260786

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Apr 30, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260786

Work Details (4)

Name Type Status Qty Amount Date
WL-03209940 Labor Open 0.78333 $0.00 Apr 30, 7:59 PM
WL-03209941 Travel Open 9 $0.00 Apr 30, 7:59 PM
WL-03209942 Labor Open 0.21667 $0.00 Apr 30, 7:59 PM
WL-03209943 Expenses Open 1 $0.00 Apr 30, 7:59 PM

Details