Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329735 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 895 — 4849 South Military Trail, Greenacres FL, 33463

Jan 6, 2026 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 16 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 10, 2026
65 business days (not counted)
15d
▶ Clock Running
Status: Scheduled
Apr 10 → May 1, 2026
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 1 → May 1, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 6, 2026 Completed: May 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 10 Ready for Release ⏸ Paused 65 —
Apr 10 → May 1 Scheduled ▶ Running 15 16
May 1 → May 1 Tech On Site ▶ Running 0 16
Holding 67.6d (excluded)
Coordinators 16.0d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
67.6 days
Coordinators
16.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
81.6 days Total Age
⏱️
66.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 66.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
66.0d
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329735
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 66.0 business days
📅
▶
3 Dispatch Scheduled Apr 10, 12:02 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 93d 0h
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
Dispatch Scheduled by Abby Jinerson Apr 10, 2:09 PM
Scheduled For: 2026-04-15T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 13, 12:54 PM
Scheduled For: 2026-04-17T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 13, 2:40 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-17T16:30:00.000+0000, 2026-04-17T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 14, 12:57 PM
Scheduled For: 2026-04-20T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 15, 12:24 PM
Scheduled For: 2026-04-21T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 10:04 AM
Scheduled For: 2026-04-23T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 20, 9:43 AM
Scheduled For: 2026-04-28T16:00:00.000+0000
⚠️ 5.0 business days
📅
▶
3 Dispatch Scheduled Apr 24, 1:32 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-01T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-01T18:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Rob Rivera May 1, 5:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 5h
✔️
Status: Completed by Rob Rivera May 1, 6:46 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 25m
⏱️
▶
2 5x Labor Added May 1, 10:03 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 3h 20m
⏳ 1.2 business days
📄
▶
3 Status: Ready to Bill May 4, 12:06 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 30.0 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-260899

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
May 1, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260899

Work Details (5)

Name Type Status Qty Amount Date
WL-03211935 Labor Open 1 $0.00 May 1, 10:03 PM
WL-03211936 Travel Open 4 $0.00 May 1, 10:03 PM
WL-03211937 Labor Open 1 $0.00 May 1, 10:03 PM
WL-03211938 Travel Open 37 $0.00 May 1, 10:03 PM
WL-03211939 Labor Open 0.5 $0.00 May 1, 10:03 PM

Details