Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329739 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4702 — 155 W El Dorado Blvd, Friendswood TX, 77546

Jan 6, 2026 → Jun 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 35 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 23, 2026
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 28 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Apr 29, 2026
46 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 31 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 23, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 29, 2026
4 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 29, 2026
Show SLA Clock Detail (26 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Feb 23 Scheduled ▶ Running 26 27
Feb 23 → Feb 24 Reschedule ▶ Running 1 28
Feb 24 → Feb 24 Entered ▶ Running 0 28
Feb 24 → Apr 29 Ready for Release ⏸ Paused 46 —
Apr 29 → May 1 Assigned ▶ Running 2 30
May 1 → May 1 Entered ▶ Running 0 30
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 30
May 6 → May 6 Scheduled ▶ Running 0 30
May 6 → May 6 Entered ▶ Running 0 30
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 30
May 13 → May 13 Entered ▶ Running 0 30
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 30
May 21 → May 21 Entered ▶ Running 0 30
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 30
May 27 → May 28 Scheduled ▶ Running 1 31
May 28 → May 28 Entered ▶ Running 0 31
May 28 → Jun 23 Ready for Release ⏸ Paused 17 —
Jun 23 → Jun 23 Assigned ▶ Running 0 31
Jun 23 → Jun 29 Scheduled ▶ Running 4 35
Holding 91.7d (excluded)
Coordinators 39.1d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
91.7 days
Coordinators
39.1 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 29, 2026 (185 days early)
📅
120.6 days Total Age
⏱️
46.0d in Ready for Release Longest Stage
🔄
23 transitions Status Changes
⚠️
33.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 46.0 days stuck in "Ready for Release"
⏱️
Total Delay 33.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
90.1d
Assigned
3.1d / 0.5d SLA
Scheduled
34.1d / 2.0d SLA
Reschedule
1.9d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6/29 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329739
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
🗓️
▶
2 Status: Scheduled Jan 14, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-21T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 9:34 AM
Scheduled For: 2026-01-28T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 10:39 AM
Scheduled For: 2026-02-04T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 3:36 PM
Scheduled For: 2026-02-11T16:30:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 2:06 PM
Scheduled For: 2026-02-12T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 2:11 PM
Scheduled For: 2026-02-12T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 9:30 AM
Scheduled For: 2026-02-13T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:24 AM
Scheduled For: 2026-02-27T19:30:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 23, 12:01 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 2h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 46.6 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 63d 15h
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:55 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
▶
2 Status: Scheduled May 6, 9:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-13T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 6m, 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned May 13, 10:15 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:25 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 9m, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:56 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 17m, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled May 27, 9:32 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:13 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 18.0 business days
👷
▶
4 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 22h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-29T20:30:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 5x Labor Added Jun 29, 6:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jun 30, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 57m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 6, 4:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 6h
💰
Status: Invoiced by Hannah Shaw Jul 6, 4:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m
🧾
Invoice Created Jul 7, 3:55 PM
Invoice Number: SM-266519

Bottlenecks

Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Jun 29, 4:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-266519

Work Details (5)

Name Type Status Qty Amount Date
WL-03278051 Labor Open 0.5 $0.00 Jun 29, 6:07 PM
WL-03278052 Labor Open 0.75 $0.00 Jun 29, 6:07 PM
WL-03278053 Labor Open 1.5 $0.00 Jun 29, 6:07 PM
WL-03278054 Travel Open 12 $0.00 Jun 29, 6:07 PM
WL-03278055 Travel Open 46 $0.00 Jun 29, 6:07 PM

Details