Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329740 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4720 — 4970 W Highway 290, Austin TX, 78735

Jan 6, 2026 → Oct 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (30 biz days late)
Active: 48 biz days
Paused: 150 biz days
🕐 Clock stopped: Canceled (Oct 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 27, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 12 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Mar 25, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 20, 2026
3 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Apr 20 → Sep 2, 2026
94 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 17, 2026
10 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 21, 2026
2 business days (counted)
Running total: 31 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 15, 2026
17 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 48 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 15 → Oct 20, 2026
3 business days (not counted)
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 6, 2026 Canceled: Oct 20, 2026
Show SLA Clock Detail (25 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Jan 27 Scheduled ▶ Running 5 6
Jan 27 → Feb 3 Reschedule ▶ Running 5 11
Feb 3 → Feb 3 Assigned ▶ Running 0 11
Feb 3 → Feb 3 Scheduled ▶ Running 0 11
Feb 3 → Feb 4 Reschedule ▶ Running 1 12
Feb 4 → Feb 4 Entered ▶ Running 0 12
Feb 4 → Mar 25 Ready for Release ⏸ Paused 34 —
Mar 25 → Mar 25 Assigned ▶ Running 0 12
Mar 25 → Mar 27 Scheduled ▶ Running 2 14
Mar 27 → Mar 31 Reschedule ▶ Running 2 16
Mar 31 → Mar 31 Entered ▶ Running 0 16
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 16
Apr 15 → Apr 20 Scheduled ▶ Running 3 19
Apr 20 → Apr 20 Entered ▶ Running 0 19
Apr 20 → Sep 2 Ready for Release ⏸ Paused 94 —
Sep 2 → Sep 17 Ready for Scheduling ▶ Running 10 29
Sep 17 → Sep 21 Assigned ▶ Running 2 31
Sep 21 → Oct 15 Scheduled ▶ Running 17 48
Oct 15 → Oct 15 Entered ▶ Running 0 48
Oct 15 → Oct 20 Ready for Release ⏸ Paused 3 —
Oct 20 → Oct 20 Entered ▶ Running 0 48
Holding 155.4d (excluded)
Coordinators 52.6d
✗ SLA Missed
Holding (excluded from total)
155.4 days
Coordinators
52.6 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 20, 2026 (72 days early)
📅
198.6 days Total Age
⏱️
95.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
37.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 288 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
153.8d
Assigned
2.5d / 0.5d SLA
Scheduled
30.6d / 2.0d SLA
Reschedule
8.8d / 2.0d SLA
Ready for Scheduling
10.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/20/26 lcoonrod cancelling PM and adding to repair WO-01435849
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329740
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 9:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 12d 23h
🗓️
▶
2 Status: Scheduled Jan 20, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-30T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 9:42 AM
Scheduled For: 2026-01-29T20:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 27, 1:16 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 3h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Feb 3, 2:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-11T20:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Feb 3, 3:21 PM
From: Scheduled
To: Reschedule
Duration in Previous: 36m
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 34.9 business days
👷
▶
2 Technician Assigned Mar 25, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 48d 17h
🗓️
▶
2 Status: Scheduled Mar 25, 11:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-01T18:30:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 27, 5:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 5h
⏳ 1.9 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 4h, 0m
🚨 12.3 business days
👷
▶
3 Technician Assigned Apr 15, 12:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 14h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-22T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 4:23 PM
Scheduled For: 2026-04-23T15:30:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 20, 9:31 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 20h, 0m
🚨 95.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 135d 4h
🚨 11.0 business days
👷
▶
2 Technician Assigned Sep 17, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15d 2h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 21, 3:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-05T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 23, 11:54 AM
Scheduled For: 2026-10-12T14:00:00.000+0000
🚨 16.0 business days
🆕
Status: Entered by Kaitlyn Kelch Oct 15, 4:03 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 24d 0h, 0m
⏳ 4.0 business days
🆕
Status: Entered by Leona Coonrod Oct 20, 3:47 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 4d 23h, 0m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Ready for Scheduling
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details