Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329742 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8244 — 11101 Fuqua Street, Houston TX, 77089

Jan 6, 2026 → Jun 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 23 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 28, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 29, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 22, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 22 → May 27, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 18, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 19, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jun 23, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 29, 2026
4 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 29, 2026
Show SLA Clock Detail (35 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 28 Scheduled ▶ Running 9 10
Jan 28 → Feb 4 Reschedule ▶ Running 5 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → Apr 29 Ready for Release ⏸ Paused 59 —
Apr 29 → Apr 29 Assigned ▶ Running 0 15
Apr 29 → May 1 Scheduled ▶ Running 2 17
May 1 → May 1 Entered ▶ Running 0 17
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 17
May 6 → May 6 Scheduled ▶ Running 0 17
May 6 → May 6 Entered ▶ Running 0 17
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 17
May 13 → May 13 Entered ▶ Running 0 17
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 17
May 21 → May 22 Scheduled ▶ Running 1 18
May 22 → May 22 Entered ▶ Running 0 18
May 22 → May 27 Ready for Release ⏸ Paused 2 —
May 27 → May 27 Assigned ▶ Running 0 18
May 27 → May 28 Scheduled ▶ Running 1 19
May 28 → May 28 Entered ▶ Running 0 19
May 28 → Jun 18 Ready for Release ⏸ Paused 15 —
Jun 18 → Jun 18 Assigned ▶ Running 0 19
Jun 18 → Jun 18 Scheduled ▶ Running 0 19
Jun 18 → Jun 18 Entered ▶ Running 0 19
Jun 18 → Jun 18 Assigned ▶ Running 0 19
Jun 18 → Jun 19 Scheduled ▶ Running 0 19
Jun 19 → Jun 19 Entered ▶ Running 0 19
Jun 19 → Jun 23 Ready for Release ⏸ Paused 2 —
Jun 23 → Jun 23 Assigned ▶ Running 0 19
Jun 23 → Jun 29 Scheduled ▶ Running 4 23
Holding 103.9d (excluded)
Coordinators 29.3d
Field Work 0.0d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
103.9 days
Coordinators
29.3 days
Over SLA
Field Work
0.0 days
Billing
4.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 29, 2026 (185 days early)
📅
120.6 days Total Age
⏱️
59.3d in Ready for Release Longest Stage
🔄
29 transitions Status Changes
⚠️
18.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 59.3 days stuck in "Ready for Release"
⏱️
Total Delay 18.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
102.3d
Assigned
0.1d / 0.5d SLA
Scheduled
23.2d / 2.0d SLA
Reschedule
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 CDempsey- Due to ice storm, this wasn't able to be completed and I am putting into reschedule.

1/23/26 CDempsey- contacting Chane about this past scheduled wo.

🔧 Work Performed
6/29 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329742
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 1:33 PM
Scheduled For: 2026-01-22T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 11:43 AM
Scheduled For: 2026-01-22T21:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 28, 10:18 AM
From: Scheduled
To: Reschedule
Duration in Previous: 14d 0h
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 6h, 0m
🚨 59.9 business days
👷
▶
4 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 83d 17h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-04T20:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 9:15 AM
Scheduled For: 2026-05-05T15:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 12:43 PM
Scheduled For: 2026-05-06T15:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 1:48 PM
Scheduled For: 2026-05-07T19:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 1, 2:02 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
🗓️
▶
2 Status: Scheduled May 6, 9:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-13T14:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 7m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 20h
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:24 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 9m, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🗓️
▶
2 Status: Scheduled May 21, 10:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-28T20:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 22, 12:17 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 21h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-03T20:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:13 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 16.0 business days
👷
▶
3 Status: Assigned Jun 18, 11:19 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-25T14:00:00.000+0000
🆕
▶
3 Status: Entered Jun 18, 3:47 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-25T14:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Jun 19, 1:49 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 22h 1m, 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 1h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-29T19:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Jun 29, 6:02 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 6d 2h
🏁
Status: Closed by Chane Lacy
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jun 30, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 2m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 6, 4:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 6h
💰
Status: Invoiced by Hannah Shaw Jul 6, 4:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m
🧾
Invoice Created Jul 7, 3:55 PM
Invoice Number: SM-266519

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Jun 29, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-266519

Work Details (3)

Name Type Status Qty Amount Date
WL-03278033 Labor Open 0.75 $0.00 Jun 29, 6:02 PM
WL-03278034 Labor Open 0.75 $0.00 Jun 29, 6:02 PM
WL-03278035 Travel Open 26 $0.00 Jun 29, 6:02 PM

Details