Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329745 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #104 Montgomeryville — 500 Montgomery Mall, North Wales PA, 19454

Jan 6, 2026 → Jan 13, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 14)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (16d early)
Holding 4.6d (excluded)
Coordinators 3.0d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
4.6 days
Coordinators
3.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 14, 2026 (351 days early)
📅
6.1 days Total Age
⏱️
3.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Preformed a PM on higi kiosk
🔍 Technician Findings
higi is fully operational no issue found
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329745
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 9, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 1d 23h
🗓️
▶
2 Status: Scheduled Jan 9, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-13T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Jan 13, 1:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
✔️
Status: Completed by Maximilian Tucker Jan 13, 10:21 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 35m
⏱️
3x Labor Added Jan 13, 10:32 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.91666666666667, 2.6
🏁
Status: Closed by Maximilian Tucker Jan 13, 10:46 PM
From: Completed
To: Closed
Duration in Previous: 24m
📄
Status: Ready to Bill by Hannah Shaw Jan 14, 10:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 4m
📨
Status: Invoice Pending by Hannah Shaw Jan 14, 10:56 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 18, 5:40 PM
Invoice Number: SM-251155

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Jan 13, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-251155

Work Details (3)

Name Type Status Qty Amount Date
WL-03064173 Labor Open 0.25 $0.00 Jan 13, 10:32 PM
WL-03064174 Labor Open 0.91666666666667 $0.00 Jan 13, 10:32 PM
WL-03064175 Travel Open 2.6 $0.00 Jan 13, 10:32 PM

Details