Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329746 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #318 — 5350 Leavitt Road, Lorain OH, 44053

Jan 6, 2026 → Aug 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Aug 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 10, 2026
65 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 17, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Apr 17 → May 14, 2026
19 business days (not counted)
▶ Clock Running
Status: Canceled
May 14 → May 18, 2026
2 business days (counted)
Running total: 8 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
May 18 → Aug 12, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 13, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Completed: Aug 13, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 10 Ready for Release ⏸ Paused 65 —
Apr 10 → Apr 10 Assigned ▶ Running 0 1
Apr 10 → Apr 17 Scheduled ▶ Running 5 6
Apr 17 → Apr 17 Reschedule ▶ Running 0 6
Apr 17 → Apr 17 Entered ▶ Running 0 6
Apr 17 → May 14 Ready for Release ⏸ Paused 19 —
May 14 → May 18 Canceled ▶ Running 2 8
May 18 → Aug 12 Ready for Release ⏸ Paused 59 —
Aug 12 → Aug 12 Assigned ▶ Running 0 8
Aug 12 → Aug 13 Scheduled ▶ Running 1 9
Dispatch 1.0d
Holding 147.5d (excluded)
Coordinators 5.7d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
147.5 days
Coordinators
5.7 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Aug 13, 2026 (140 days early)
📅
152.6 days Total Age
⏱️
66.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Completed • 220 days old
🚨
Primary Delay 66.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
145.9d
Scheduled
5.7d / 2.0d SLA
Entered
1.0d / 0.5d SLA
Canceled
2.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/14 KHardison - Cancelling. Combining with repair WO.

4/16/2026 CRamen tech unable to get to this trip. Reschedule/Sending back to dispatch to clear tech and R4R.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329746
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 66.0 business days
👷
▶
3 Technician Assigned Apr 10, 4:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 93d 5h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-16T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 10, 4:43 PM
Scheduled For: 2026-04-16T16:00:00.000+0000, 2026-04-16T16:30:00.000+0000
⏳ 1.9 business days
📅
▶
2 Dispatch Scheduled Apr 13, 8:32 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-16T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 14, 8:38 AM
Scheduled For: 2026-04-16T19:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Charles Ramen Apr 16, 8:06 PM
From: Scheduled, Reschedule
To: Reschedule, Entered
Duration in Previous: 6d 3h, 0m
✅
Status: Ready for Release by Shelby Robinson Apr 17, 9:26 AM
From: Entered
To: Ready for Release
Duration in Previous: 13h 20m
🚨 20.0 business days
🚫
Status: Canceled by Kimberly Hardison May 14, 2:13 PM
From: Ready for Release
To: Canceled
Duration in Previous: 27d 4h
⏳ 3.0 business days
✅
Status: Ready for Release by Jessica Foley May 18, 1:03 PM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 22h
🚨 60.0 business days
👷
▶
3 Technician Assigned Aug 12, 5:38 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 86d 4h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-13T17:30:00.000+0000
⏳ 1.8 business days
✔️
Status: Completed by Brandon Green Aug 13, 7:00 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 1h

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Completed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Aug 13, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details