📍 Publix 683 — 5997 South Point Boulevard, Fort Myers FL, 33919
Jan 6, 2026 → Jul 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 133 biz days
🕐 Clock stopped: Tech Off Site (Jul 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 20, 2026
133 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 20 → Jul 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026Tech Off Site: Jul 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 20
Ready for Release
⏸ Paused
133
—
Jul 20 → Jul 21
Scheduled
▶ Running
1
2
Jul 21 → Jul 21
Tech On Site
▶ Running
0
2
Holding135.6d (excluded)
Coordinators2.0d
Field Work0.2d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
135.6 days
Coordinators
2.0 days
Field Work
0.2 days
Billing
2.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jul 21, 2026 (163 days early)
📅
135.6 daysTotal Age
⏱️
134.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay134.0 days stuck in "Ready for Release"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
134.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed Higi PM, logged into Higi account to verify online status and test. Seat will not lock and top monitor displaying dark screen, have to stand really close to see display. All other functional test passed while performing Higi PM. Follow up will be needed for top monitor and seat lock kit.
🔍Technician Findings
Seat not locking and top monitor displaying dark screen, no physical damage found.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01329747
Account: HIGI LLC
Customer Case Number:
Location: Publix 683
Address: 5997 South Point Boulevard, Fort Myers, FL 33919
Manufacturer:
Model #: ZT2776-WIFI
Serial #: CSA-2013040162
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-0