Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329752 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 724 — 1001 Ponce De Leon, Atlanta GA, 30306

Jan 6, 2026 → Jan 19, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 19)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (10d early)
Holding 3.6d (excluded)
Coordinators 7.9d
Field Work 1.3d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
3.6 days
Coordinators
7.9 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 20, 2026 (345 days early)
📅
10.1 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19/2026jsells sent chatter, noticed this shows cuff operation, and this is a PM, no sound?,

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos No sound from speakers Speakers working as clicks emit when phono jack is grounded Adjusted level for speakers in control panel speakers working as expected
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329752
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 8, 11:48 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Cynthia G Deville
📅
▶
2 Dispatch Scheduled Jan 8, 12:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 12m
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 12, 5:31 PM
Scheduled For: 2026-01-14T20:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 14, 2:32 PM
Scheduled For: 2026-01-19T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 9:36 AM
Scheduled For: 2026-01-19T16:00:00.000+0000, 2026-01-19T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 2:59 PM
Scheduled For: 2026-01-19T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Cynthia Deville Jan 19, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 0h
✔️
Status: Completed by Cynthia Deville Jan 19, 1:38 PM
From: Tech On Site
To: Completed
Duration in Previous: 58m
⏱️
▶
2 4x Labor Added Jan 19, 11:19 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Cynthia Deville
From: Completed
To: Closed
Duration in Previous: 9h 42m
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 4:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 1m
📨
Status: Invoice Pending by Hannah Shaw Jan 20, 4:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
⏳ 4.9 business days
🧾
Invoice Created Jan 26, 9:28 AM
Invoice Number: SM-251759

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jan 19, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-251759

Work Details (4)

Name Type Status Qty Amount Date
WL-03071319 Labor Open 0.5 $0.00 Jan 19, 11:19 PM
WL-03071320 Labor Open 1 $0.00 Jan 19, 11:19 PM
WL-03071321 Expenses Open 1 $0.00 Jan 19, 11:19 PM
WL-03071322 Travel Open 4 $0.00 Jan 19, 11:19 PM

Details