Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jan 30, 2026 (335 days early)
📅
18.2 daysTotal Age
⏱️
15.9d in ScheduledLongest Stage
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8 transitionsStatus Changes
⚠️
13.9d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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4 linesWork Details
🏠
1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 128 days old
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Primary Delay15.9 days stuck in "Scheduled"
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Total Delay13.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
15.9d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM procedure
Vacuumed kiosk
Cleaned touchscreen
Calibrated touchscreen
BP test
Off by 3mmHg
Calibrated BP
Functional test
BP system having difficulty finding pulse
Inflated to 225 fo myself
Cusomer who was at kiosk on arrival had to take test several times and pressed the stop butto twice before giving a resultn mes
Bp stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Set power on after power fail to power on in BIOS
Uploaded photos
Taking kiosk out of service for replacement of BP system
🔍Technician Findings
Kiosk online
BP system having difficulty finding pulse
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf