Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329756 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6608 — 1525 W BELL RD, Phoenix AZ, 85023

Jan 6, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 35 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 17, 2026
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Mar 4, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 30 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 11, 2026
5 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Feb 17 Scheduled ▶ Running 26 27
Feb 17 → Feb 22 Reschedule ▶ Running 3 30
Feb 22 → Feb 22 Entered ▶ Running 0 30
Feb 22 → Mar 4 Ready for Release ⏸ Paused 8 —
Mar 4 → Mar 4 Assigned ▶ Running 0 30
Mar 4 → Mar 11 Scheduled ▶ Running 5 35
Mar 11 → Mar 11 Tech On Site ▶ Running 0 35
Holding 11.6d (excluded)
Coordinators 36.8d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
11.6 days
Coordinators
36.8 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
44.6 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
31.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 31.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
10.0d
Scheduled
32.8d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.
🔧 Work Performed
Pm completed
🔍 Technician Findings
Pm needed, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329756
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
👷
▶
3 Technician Assigned Jan 8, 9:30 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 27m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-13T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 5:05 PM
Scheduled For: 2026-01-15T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 9, 4:08 PM
Scheduled For: 2026-01-16T16:30:00.000+0000, 2026-01-15T18:00:00.000+0000, 2026-01-14T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 12, 10:24 AM
Scheduled For: 2026-01-14T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 13, 3:06 PM
Scheduled For: 2026-01-23T20:00:00.000+0000, 2026-01-30T20:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:45 AM
Scheduled For: 2026-01-29T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 3:17 PM
Scheduled For: 2026-01-29T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 4:26 PM
Scheduled For: 2026-01-29T21:30:00.000+0000, 2026-01-29T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 10:04 AM
Scheduled For: 2026-02-05T22:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 12:17 PM
Scheduled For: 2026-02-06T17:30:00.000+0000, 2026-02-06T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 12:07 PM
Scheduled For: 2026-02-10T16:30:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 12:04 PM
Scheduled For: 2026-02-17T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 11, 12:27 PM
Scheduled For: 2026-02-17T22:30:00.000+0000, 2026-02-17T17:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 11, 4:05 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-20T17:30:00.000+0000, 2026-02-20T23:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:22 AM
Scheduled For: 2026-02-27T23:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:32 PM
Scheduled For: 2026-02-23T22:30:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 17, 10:00 AM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 0h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 13h, 0m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Mar 4, 12:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 10d 13h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-10T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 10, 12:30 PM
Scheduled For: 2026-03-11T17:30:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Mar 11, 2:38 PM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 12, 0.5
⏱️
Labor Added Mar 11, 3:21 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Tyler Bollman Mar 11, 3:45 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 7m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 21m
📨
Status: Invoice Pending by Hannah Shaw Mar 12, 10:04 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 56m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 15, 1:31 PM
Invoice Number: SM-256278

Bottlenecks

Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Mar 11, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256278

Work Details (3)

Name Type Status Qty Amount Date
WL-03139422 Travel Open 12 $0.00 Mar 11, 2:42 PM
WL-03139423 Labor Open 0.5 $0.00 Mar 11, 2:42 PM
WL-03139519 Labor Open 1 $0.00 Mar 11, 3:21 PM

Details