Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329757 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4830 — 1459 N DYSART RD, Avondale AZ, 85323

Jan 6, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 39 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 3, 2026
32 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 34 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 11, 2026
5 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Mar 3 Scheduled ▶ Running 32 33
Mar 3 → Mar 4 Reschedule ▶ Running 1 34
Mar 4 → Mar 4 Assigned ▶ Running 0 34
Mar 4 → Mar 11 Scheduled ▶ Running 5 39
Mar 11 → Mar 11 Tech On Site ▶ Running 0 39
Holding 7.6d (excluded)
Coordinators 40.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
7.6 days
Coordinators
40.7 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
44.6 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
6.0d
Scheduled
38.8d / 2.0d SLA
Reschedule
1.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Pm completed
🔍 Technician Findings
Pm needed, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329757
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 10:19 AM
Scheduled For: 2026-01-21T15:00:00.000+0000
📅
▶
2 Dispatch Scheduled Jan 15, 10:35 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-21T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 10:51 AM
Scheduled For: 2026-01-21T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 5:17 PM
Scheduled For: 2026-01-22T18:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 11:03 AM
Scheduled For: 2026-01-29T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:41 AM
Scheduled For: 2026-01-28T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 11:12 AM
Scheduled For: 2026-01-29T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 4:33 PM
Scheduled For: 2026-02-05T19:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:46 AM
Scheduled For: 2026-02-19T19:30:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 10:10 AM
Scheduled For: 2026-02-26T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 16, 1:55 PM
Scheduled For: 2026-03-05T19:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 27, 3:19 PM
Scheduled For: 2026-03-06T19:30:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 3, 11:58 AM
From: Scheduled
To: Reschedule
Duration in Previous: 48d 1h
⏳ 2.0 business days
👷
▶
3 Status: Assigned Mar 4, 12:19 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-10T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 9, 4:47 PM
Scheduled For: 2026-03-11T20:00:00.000+0000
⏳ 2.9 business days
🔧
▶
2 Status: Tech On Site Mar 11, 4:37 PM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 30, 1
⏱️
Labor Added Mar 11, 4:49 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Tyler Bollman Mar 11, 5:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 14m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 11:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 17m
📨
Status: Invoice Pending by Hannah Shaw Mar 12, 11:17 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 15, 1:31 PM
Invoice Number: SM-256285

Bottlenecks

Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Mar 11, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256285

Work Details (3)

Name Type Status Qty Amount Date
WL-03139880 Travel Open 30 $0.00 Mar 11, 4:38 PM
WL-03139881 Labor Open 1 $0.00 Mar 11, 4:38 PM
WL-03139891 Labor Open 1 $0.00 Mar 11, 4:49 PM

Details