📍 Sam's Club #6605 — 1225 N GILBERT RD, Gilbert AZ, 85234
Jan 6, 2026 → Mar 5, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 35 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 5, 2026
34 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 6, 2026Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 14
Ready for Release
⏸ Paused
5
—
Jan 14 → Jan 14
Assigned
▶ Running
0
1
Jan 14 → Mar 5
Scheduled
▶ Running
34
35
Mar 5 → Mar 5
Tech On Site
▶ Running
0
35
Holding7.6d (excluded)
Coordinators35.0d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
7.6 days
Coordinators
35.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 6, 2026 (300 days early)
📅
40.6 daysTotal Age
⏱️
35.0d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
34.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay35.0 days stuck in "Scheduled"
⏱️
Total Delay34.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
6.0d
Scheduled
35.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Tech performed a PM on the kiosk. After performing a PM on kiosk, tech function tested the unit and everything was found to be in working order. Tech let the pharmacist know that the kiosk was ready for use again.
🔍Technician Findings
Tech arrived on site and was told to perform a PM on the kiosk. Tech checked in the the pharmacist. Kiosk was found to be on and in working order and tech saw that all the lights were working on the seat and on the side. Both screens were on and working also.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf